Customer Success-Management Trainee

Glodon Company Limited; Selangor; On-site; MYR 45,000 - 89,000; Full time

Job summary

Glodon Company Limited in Malaysia is seeking a service-oriented professional to deliver training, project guidance, and software updates to clients while supporting renewals and product demos.

You will collect product requirements, assist QA testing of updates, learn new features promptly, and maintain strong customer relationships by following the company service policy and coordinating with product, sales, and support teams.

Qualifications

• Bachelor's degree or above in Quantity Surveying, Civil Engineering, Architectural Engineering or related disciplines; BIM expertise and digital construction preferred.
• Excellent communication skills, pressure resistance, teamwork spirit and customer-oriented mindset.
• Strong self-learning ability and capacity to solve problems independently with a proactive attitude.
• Proficiency in English; basic Mandarin skills are a plus.

Responsibilities

• To implement service works including training, project guidance, hotline on duty and software update to clients.
• To work with sales team in driving/ managing renewals and sales demo assistance.
• To do product requirement collection and contribute suggestions to product new feature development.
• To assist product team to do test for software new updates.
• To learn new features timely when product team release new version software.
• To follow up company's service policy to implement service work and maintain customer relationship.
• To manage existing clients' software usage situation and relationship maintenance by giving monthly call return.
• Case Project collections and methodology summary.
• Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.

Skills

BIM expertise

Digital construction

Communication skills

Teamwork

Customer relationship

Self-learning

English proficiency

Education

Bachelor's degree or above in Quantity Surveying / Civil Engineering / Architectural Engineering or related

Job description

• To implement service works including training, project guidance, hotline on duty and software update to clients
• To work with sales team in driving/ managing renewals and sales demo assistance
• To do product requirement collection and contribute suggestions to product new feature development
• To assist product team to do test for software new updates
• To learn new features timely when product team release new version software
• To follow up company's service policy to implement service work and maintain customer relationship
• To manage existing clients' software usage situation and relationship maintenance by giving monthly call return
• Case Project collections and methodology summary
• Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.

Requirements

• Bachelor's degree or above, majoring in Quantity Surveying, Civil Engineering, Architectural Engineering or related disciplines; preferred skill (s): BIM expertise, digital construction
• Excellent communication skills, pressure resistance, teamwork spirit and relationship-building ability; strong sense of purpose and prominent customer-oriented mindset.
• Strong self-learning ability and capacity to solve problems independently, with a proactive and optimistic attitude.
• Proficiency in English; basic Mandarin skills are a plus.

About Glodon

Glodon Company Limited, founded in 1998, has been dedicated to the digitalization of the construction industry for almost three decades and is China's first A-share listed company focusing on information technology in construction engineering. As a digital building platform service provider, Glodon offers comprehensive digital building lifecycle solutions, focusing on specialized applications in construction engineering, and providing value-added services like industry big data and supply chain finance. Our solutions cater to various stakeholders, including industry regulators, developers, designers, consultants, contractors, equipment and material manufacturers, and sectors like city operation, finance, and education. We leverage core digital technologies and systematic digital capabilities to drive high-quality development in the construction industry. By 2025, Glodon had set up 8 major R&D centers and over 80 subsidiaries worldwide, with a sales and service network spanning over 100 countries and regions, serving 390,000 corporate clients with professional products and services.