Customer Success-Management Trainee

Glodon Software Sdn. Bhd.; Selangor; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Medical and Accidental Insurance

Phone and Transport Allowances

On-the-job training will be provided

Medical insurance package

Telephone and transport

Job summary

Glodon Software Sdn. Bhd. is seeking a fresh graduate to support product demos and training, while guiding key clients with business-aligned project support. The role emphasizes BIM and digital construction principles in a global tech environment.

The candidate should have a related degree, strong English skills, and a proactive, customer-oriented mindset. On-the-job training and global career development opportunities are provided by Glodon.

Qualifications

• Bachelor's degree or above in Quantity Surveying, Civil Engineering, Architectural Engineering or related fields.
• Excellent communication skills, resilience under pressure, teamwork and relationship-building能力.
• Strong self-learning ability and proactive problem solving.
• Proficiency in English; basic Mandarin is a plus.

Responsibilities

• Support product demo meetings, exploring technical demands and Q&A.
• Provide product training to users and monitor usage to improve satisfaction.
• Provide project guidance for key clients based on business needs.
• Prepare technical materials for demos and training.
• Collaborate with team on marketing events.

Skills

BIM expertise

Digital construction

Customer-oriented mindset

Team collaboration

Education

Bachelor's degree in Quantity Surveying, Civil Engineering, Architectural Engineering or related

Job description

Founded in 1998, Glodon is a global leader in digital construction solutions. As of 2024, we operate 8 R&D centers and 80+ subsidiaries, serving 390,000+ enterprise customers across 100+ countries. We are dedicated to transforming the industry through BIM, AI, and big data.

Responsibilities

1. Support product demo meetings, including but not limited to technical demand exploration, product demo, Q&A, etc.

2. Provide product professional training to product users; monitor product usage of key clients and improve customer satisfaction through various approaches.

3. Provide project guidance for key clients based on business needs.

4. Prepare technical materials for demo and training purposes.

5. Collaborate with team members on marketing events.

Qualifications

1.Bachelor's degree or above, majoring in Quantity Surveying, Civil Engineering, Architectural Engineering or related disciplines; preferred skill (s): BIM expertise, digital construction

2.Excellent communication skills, pressure resistance, teamwork spirit and relationship-building ability; strong sense of purpose and prominent customer-oriented mindset.

3.Strong self-learning ability and capacity to solve problems independently, with a proactive and optimistic attitude.

4. Proficiency in English; basic Mandarin skills are a plus.

Other Benefits

• Medical and Accidental Insurance
• Phone and Transport Allowances
• On-the-job training will be provided
• Medical insurance package
• Telephone and transport

Why Join Us?

Fresh Graduates Welcome:

We offer rapid professional training and global career development opportunities for new talent.

Global Impact:

Join a truly global organization serving 390,000+ customers in 100+ countries.

Cutting-Edge Tech:

Represent market-leading software that is transforming the construction industry.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking More than 10,000 employees

Glodon is one of the leading providers of Digital Building solutions from Beijing, China. Founded in 1998, Glodon Company Ltd. was listed on the Shenzhen SME Board (Stock Name: GLD, Stock Code: 002410) in May 2010, becoming the first listed software company in the AEC IT industry in China.

As of now, Glodon Company Ltd. have more than 7000 employees worldwide, having already established over 40 branches in mainland China, and multiple subsidiaries around the world including Singapore, Hong Kong, Malaysia, Indonesia, Finland, UK with established sales and service networks.

Glodon is one of the leading providers of Digital Building solutions from Beijing, China. Founded in 1998, Glodon Company Ltd. was listed on the Shenzhen SME Board (Stock Name: GLD, Stock Code: 002410) in May 2010, becoming the first listed software company in the AEC IT industry in China.

As of now, Glodon Company Ltd. have more than 7000 employees worldwide, having already established over 40 branches in mainland China, and multiple subsidiaries around the world including Singapore, Hong Kong, Malaysia, Indonesia, Finland, UK with established sales and service networks.