BIM & Digital Construction Customer Success Consultant

Glodon Company Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Glodon Company Limited in Kuala Lumpur seeks a Customer Success Consultant to support branch development, assist with market research, and strengthen product demos. The role focuses on technical capability, client satisfaction, and training for Cubicost users, with opportunities to participate in events and public talks.

Ideal candidates hold a Civil/Quantity Surveying engineering degree, have 1 year+ relevant experience, and are fluent in English with Chinese-English communication ability.

Qualifications

• Bachelor degree in engineering or equivalent.
• At least 1 year of relevant experience.
• Fluent in English and capable of Chinese-English communication.

Responsibilities

• Support branch development with market and technical research; data collection.
• Responsible for technical capability and product demos; explore technical needs.
• Provide Cubicost trainings to users and monitor usage to improve satisfaction.
• Guide key clients on project demand and provide technical materials for demos/trainings.
• Give public technical talks when required; collaborate with marketing on events.
• Collaborate with the team on marketing events.

Skills

BIM

Digital construction

Cubicost

Education

Bachelor Degree in Civil Engineering or Quantity Surveying

Job description

Glodon Company Limited in Kuala Lumpur seeks a Customer Success Consultant to support branch development, assist with market research, and strengthen product demos. The role focuses on technical capability, client satisfaction, and training for Cubicost users, with opportunities to participate in events and public talks.

Ideal candidates hold a Civil/Quantity Surveying engineering degree, have 1 year+ relevant experience, and are fluent in English with Chinese-English communication ability.