Supply Chain Executive

CACTUS LIFE SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Yearly bonus

Medical allowance

Dental allowance

Vision allowance

Free parking

Career growth

Job summary

MCM Group in Malaysia is seeking an E-commerce Executive to manage day-to-day online operations, including order processing, fulfillment, and inventory control to ensure on-time delivery and high customer satisfaction.

You will collaborate with warehouse, logistics, and customer service, support sales reps, monitor stock, prepare shipping documents, and report on key metrics. Fluency in Chinese is required to assist Mandarin-speaking customers in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in operations with ERP/Inventory experience.
• Fluent in Chinese to assist Mandarin-speaking customers.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage day-to-day e-commerce operations including order processing, fulfillment and inventory control.
• Coordinate with warehouse, logistics and customer service to ensure accurate order processing and on-time delivery.
• Prepare shipping documents and receipts; monitor stock daily.

Skills

ERP/Inventory experience

Chinese language fluency

Customer service

Fast-paced environment

Tools

ERP system

Job description

The E-commerce Executive is responsible for ensuring the smooth day-to-day operations of e-commerce activities, including order processing, fulfillment and inventory control. The role ensures timely order delivery, inventory accuracy, and a high level of customer satisfaction while supporting efficient business operations.

You will work closely with our warehouse, logistics, and customer service teams, as well as marketplace platform partners, to ensure every order is processed accurately and delivered on time.

Provide support to sales representatives

Contribution to creating and maintaining good customer relationships and ensuring smooth sales team operations

Coordinate customer order fulfillment

Communicate with warehouse for sales order

Prepare shipping documents and receipts

Manage sales tracking tools and report on important information

Update and monitordaily stock

Review pending orders and specific customers' requests to ensure excellent customer service and customer experiences

Follow up parcel issues

Suggest sales process improvement

Such other scope of work that may be given by our designated personnel to you with prior notice.

Job Requirements

• Minimum 1 years of experience in operations, have ERP/Inventory experience
• We are seeking candidates fluent in Chinese to assist Mandarin-speaking customers
• Comfortable working in a fast-paced environment

At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here's what you can expect:

• Yearly bonus and structured increments
• Full Malaysia and Selangor Public Holidays
• Medical, dental, and vision allowance
• Free parking and safe, modern workplace
• Career growth within the sales, customer experience, or marketing division
• Supportive, non-toxic culture that values continuous improvement and teamwork