Customer Success Executive: Order Management & Compliance

SECAI MARCHE SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 47,000; Full time

Job summary

SECAI MARCHE SDN. BHD., a B2B Farm-Direct online platform serving restaurants and hotels in Klang Valley, is seeking a Customer Success Executive to manage orders, process transactions, and maintain meticulous records.

You will coordinate order management, respond to customer inquiries, and ensure documentation and filing requirements are met with precision. The role suits organized individuals who thrive in a fast-paced startup environment.

Qualifications

• Experience inputting and maintaining Purchase Orders (POs) in admin systems.
• Proven ability to process daily orders with minimal backlog.
• Experience handling customer inquiries and coordinating order management.
• Familiar with MOQ checks and delivery fees.
• Strong documentation and filing discipline.

Responsibilities

• Input and maintain customer POs in the admin system before delivery.
• Process daily orders efficiently to avoid backlog.
• Monitor procurement shortage reports and coordinate reorders or cancellations with customers.
• Verify order totals against MOQ and advise on add-ons or delivery fees.
• Serve as primary contact for customer inquiries.
• Manage daily order cut-off follow-ups via WhatsApp groups and finalize orders.
• Handle product rejection reports and escalate to rejection management.
• Perform weekly documentation filing and coordinate DO sorting with Warehouse.
• Audit DOs for valid signatures and retrieve missing sign-offs.
• Perform final price reconciliations between invoices and POs.

Skills

Order processing

Documentation

Customer service

Communication

Attention to detail

Tools

Slack

WhatsApp

Admin system

Job description

SECAI MARCHE SDN. BHD., a B2B Farm-Direct online platform serving restaurants and hotels in Klang Valley, is seeking a Customer Success Executive to manage orders, process transactions, and maintain meticulous records.

You will coordinate order management, respond to customer inquiries, and ensure documentation and filing requirements are met with precision. The role suits organized individuals who thrive in a fast-paced startup environment.