Customer Success Advocate for Online Orders

Teleperformance; Malaysia; Remote; MYR 33,000 - 56,000; Full time

Job summary

Teleperformance is looking for a Customer Success Specialist in Malaysia to respond to customer inquiries through phone and email. The role demands strong customer service orientation and B2 level English proficiency. Responsibilities include supporting online orders and processing payments, while enhancing customer satisfaction. Ideal candidates will have at least 6 months in customer support and demonstrate critical thinking and active listening skills. The position offers a chance to develop professionally in a dynamic environment.

Qualifications

• Minimum of 6 months work experience in customer support.
• Fresh graduates welcomed with degrees in English with Communication or related fields.
• Typing speed of 40wpm and 90% accuracy.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments and safeguard customer data.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Good reasoning and analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma in any discipline

B2 level English Language proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance is looking for a Customer Success Specialist in Malaysia to respond to customer inquiries through phone and email. The role demands strong customer service orientation and B2 level English proficiency. Responsibilities include supporting online orders and processing payments, while enhancing customer satisfaction. Ideal candidates will have at least 6 months in customer support and demonstrate critical thinking and active listening skills. The position offers a chance to develop professionally in a dynamic environment.