Customer Success Pro: Elevate Client Wins

Teleperformance; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Teleperformance Kuala Lumpur is seeking a Customer Success Specialist (CSS) to respond to customer requests, manage concerns, and provide information through inbound calls and emails. The CSS serves as the primary contact for customers using the client’s shopping channel and must project a professional image across channels.

The role requires a Bachelor’s or Diploma, English at B2 level, and at least 6 months of customer support experience.

Qualifications

• Bachelor’s Degree or Diploma or equivalent in any discipline.
• Must have B2 level English proficiency (reading, writing, speaking and listening).
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related field welcome.
• Call centre experience not mandatory but advantageous.
• Typing speed of 40 wpm with 90% accuracy.
• Computer literate; proficient in Microsoft Windows and Microsoft Office.

Responsibilities

• Represent the brand and provide professional customer support via phone and email.
• Respond to customer requests and inquiries through inbound channels.
• Manage customer concerns and provide information based on enquiries.
• Support customers to place online orders and process payments securely.
• Maintain quality of service and meet KPIs set by the company and client.
• Collaborate with team members to improve customer experience.

Skills

Customer service

Active listening

Communication

Emotional intelligence

Analytical thinking

MS Office

Typing 40 wpm

Education

Bachelor’s or Diploma

Tools

Microsoft Office

Job description

Teleperformance Kuala Lumpur is seeking a Customer Success Specialist (CSS) to respond to customer requests, manage concerns, and provide information through inbound calls and emails. The CSS serves as the primary contact for customers using the client’s shopping channel and must project a professional image across channels.

The role requires a Bachelor’s or Diploma, English at B2 level, and at least 6 months of customer support experience.