Banking Customer Success Specialist

Teleperformance Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Customer Success Specialist to support banking clients and deliver exceptional service experiences. You will handle inquiries, resolve issues, and ensure a positive customer journey in line with service standards.

Role requires a Bachelor’s degree, call center/customer service experience, and strong English and Mandarin communication. You will work in a fast-paced, team-oriented environment and collaborate with internal teams to fulfill requests

Qualifications

• Bachelor’s Degree in any discipline.
• Prior customer service or call center experience preferred.
• Excellent communication skills in English and Mandarin.
• Strong problem-solving ability and attention to detail.
• Able to work in a fast-paced and team-oriented environment.

Responsibilities

• Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information on products, services, and account details.
• Handle complaints effectively and ensure resolution within service timelines.
• Work closely with internal teams to follow up on customer requests or escalations.
• Maintain proper documentation and adhere to compliance and data privacy guidelines.

Skills

Customer service

Call center

Problem solving

Attention to detail

Teamwork

Communication

Education

Bachelor's degree

Job description

Teleperformance Malaysia Sdn Bhd is seeking a Customer Success Specialist to support banking clients and deliver exceptional service experiences. You will handle inquiries, resolve issues, and ensure a positive customer journey in line with service standards.

Role requires a Bachelor’s degree, call center/customer service experience, and strong English and Mandarin communication. You will work in a fast-paced, team-oriented environment and collaborate with internal teams to fulfill requests