Brand Champion — Customer Success Specialist

Teleperformance; Malaysia; On-site; MYR 33,000 - 56,000; Full time

Job summary

Teleperformance Malaysia is seeking a Customer Success Specialist to respond to customer requests via inbound calls and emails, resolving concerns and sharing information based on enquiries.

The role is the primary contact for customers using the client’s website shopping channel, requiring strong communication, empathy, and the ability to maintain brand standards across all interactions.

Qualifications

• Bachelor’s Degree or Diploma or equivalent in any discipline.
• Must have B2 level English language proficiency (reading, writing, speaking and aural comprehension).
• Minimum of 6 months work experience in customer support; fresh graduates with relevant English-related degrees are welcome.
• Call centre experience is a distinct advantage.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through inbound phone calls and email.
• Process payments and confidential client information securely.
• Proactively support customers to mitigate brand and loyalty risks.
• Identify and elevate priority issues through appropriate channels.
• Work with the team to continuously improve the customer support experience.
• Maintain and improve quality of service by sharing suggestions and learning.
• Keep knowledge up to date by training and learning.
• Meet all key performance indicators set by the company and client.
• Adhere to policies and procedures set by the company and client.

Skills

Customer service

Active listening

Emotional intelligence

Problem solving

Communication

Analytical skills

Critical thinking

Proactive attitude

Teamwork

Typing 40 wpm

Microsoft Office

Windows

Education

Bachelor’s Degree or Diploma or equivalent

B2 English proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance Malaysia is seeking a Customer Success Specialist to respond to customer requests via inbound calls and emails, resolving concerns and sharing information based on enquiries.

The role is the primary contact for customers using the client’s website shopping channel, requiring strong communication, empathy, and the ability to maintain brand standards across all interactions.