CUSTOMER SERVICES EXECUTIVE

NBC GLOBAL LOGISTICS SDN BHD; Klang City, Port Klang; On-site; MYR 36,000 - 48,000; Full time

Job summary

NBC GLOBAL LOGISTICS SDN BHD is seeking a Customer Services professional to support smooth shipment coordination and reliable delivery operations from our Klang office at Centro Mall. You will work with suppliers, shipping lines, customers, haulage providers and transport companies to ensure shipments are managed efficiently and documentation is accurate.

The role requires experience in customer service, shipping coordination or logistics, strong communication and organisational skills, and the

Qualifications

• Experience in customer service, shipping coordination, logistics or a related field.
• Strong coordination and communication skills.
• Ability to monitor multiple shipments and deadlines.
• Attention to detail in a fast-paced environment.

Responsibilities

• Prepare and manage shipping and customs documentation.
• Monitor shipment schedules, cargo readiness and customer deadlines.
• Check shipping documents: packing lists, invoices, NOA, bills of lading, FTA certificates.
• Provide timely updates to shipping lines and customers on shipment status and documentation.
• Schedule and liaise with haulage and transport companies to arrange deliveries.
• Coordinate with internal and external stakeholders to resolve shipment-related issues.

Skills

Customer service

Shipping coordination

Logistics

Tools

Microsoft Office

Logistics systems

Job description

Join our team as a Customer Services professional supporting smooth shipment coordination and reliable delivery operations. Based at Centro Mall, Klang, you will work closely with suppliers, shipping lines, customers, haulage providers and transport companies to ensure shipments are managed efficiently and documentation is accurate.

Key responsibilities

Prepare and manage shipping and customs documentation.

Monitor shipment schedules, cargo readiness and customer deadlines to support smooth coordination across various suppliers.

Check shipping documents, including packing lists, commercial invoices, NOA, bills of lading and FTA certificates.

Provide timely updates to shipping lines and customers on shipment status and documentation.

Schedule and liaise with haulage and transport companies to arrange deliveries.

Coordinate with internal and external stakeholders to resolve shipment-related issues and maintain accurate records.

What we're looking for

Experience in customer service, shipping coordination, logistics or a related field.

Good understanding of shipping and customs documentation.

Strong coordination, communication and organisational skills.

Ability to monitor multiple shipments, manage deadlines and follow up with stakeholders.

Attention to detail and the ability to work effectively in a fast-paced environment.

Proficiency in Microsoft Office and relevant logistics or shipping systems is an advantage.

What can I earn as a Customer Service Executive