Shipping & Customs Coordinator - Customer Experience

NBC GLOBAL LOGISTICS SDN BHD

Klang City, Port Klang

On-site

MYR 36,000 - 48,000

Full time

5 days ago

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Job summary

NBC GLOBAL LOGISTICS SDN BHD is seeking a Customer Services professional to support smooth shipment coordination and reliable delivery operations from our Klang office at Centro Mall. You will work with suppliers, shipping lines, customers, haulage providers and transport companies to ensure shipments are managed efficiently and documentation is accurate.

The role requires experience in customer service, shipping coordination or logistics, strong communication and organisational skills, and the

Qualifications

Experience in customer service, shipping coordination, logistics or a related field.
Strong coordination and communication skills.
Ability to monitor multiple shipments and deadlines.
Attention to detail in a fast-paced environment.

Responsibilities

Prepare and manage shipping and customs documentation.
Monitor shipment schedules, cargo readiness and customer deadlines.
Check shipping documents: packing lists, invoices, NOA, bills of lading, FTA certificates.
Provide timely updates to shipping lines and customers on shipment status and documentation.
Schedule and liaise with haulage and transport companies to arrange deliveries.
Coordinate with internal and external stakeholders to resolve shipment-related issues.