CUSTOMER SERVICE EXECUTIVE

Max Move Logistics Sdn Bhd; Klang City, Port Klang; On-site; MYR 36,000 - 58,000; Full time

Job summary

Max Move Logistics Sdn Bhd is seeking an operations-oriented logistics coordinator to manage daily shipments and support seamless logistics activities. You will coordinate shipment arrangements, handle documentation and billing, and ensure timely updates to customers and partners.

Applicants should have at least two years in a related field, strong English communication, and proficiency in Microsoft Office; local dialect knowledge is a plus. Immediate start preferred.

Qualifications

• Minimum 2 years of working experience in logistics/shipment coordination.
• Good communication and written English skills; knowledge of a local dialect is a plus.

Responsibilities

• Manage and monitor daily shipments, providing timely delivery updates to customers.
• Support the smooth running of daily operations and coordinate shipment activities.
• Follow up with vendors and customers on shipment status and requirements.
• Liaise with all relevant parties to arrange shipments and resolve customer complaints through email or phone.
• Prepare and manage costing, billing documentation and shipment payments.
• Manage the necessary documentation for import and export activities.
• Maintain accurate shipment records and ensure operational information is updated promptly.

Skills

Communication

Written English

Persuasion

Patience

Independence

Self-motivation

Discipline

Customer service

Education

Bachelor's Degree

Pre-University

A Level

SPM/O Level

Higher Secondary

Postgraduate Diploma

Professional Degree

Tools

Microsoft Office

Job description

Join our operations team to coordinate daily shipments, support smooth logistics operations and ensure customers and business partners receive timely updates. This role involves managing shipment arrangements, documentation, billing and payment activities across import and export movements.

Key responsibilities

• Manage and monitor daily shipments, providing timely delivery updates to customers.
• Support the smooth running of daily operations and coordinate shipment activities.
• Follow up with vendors and customers on shipment status and requirements.
• Liaise with all relevant parties to arrange shipments and resolve customer complaints through email or phone.
• Prepare and manage costing, billing documentation and shipment payments.
• Manage the necessary documentation for import and export activities.
• Maintain accurate shipment records and ensure operational information is updated promptly.

What we’re looking for

• At least two years of working experience in a related field.
• Good communication and written English skills; knowledge of a local dialect is an advantage.
• Strong persuasion, patience and persistence skills.
• Ability to work independently with self-motivation and discipline.
• Available to start immediately or within a short notice period is an advantage.
• Computer literate with proficiency in Microsoft Office.
• At least a Primary or Secondary School qualification, SPM, O Level, Higher Secondary, STPM, A Level, Pre-University, Bachelor's Degree, Postgraduate Diploma or Professional Degree in any field.