Customer Service Specialist - Night & Morning Shift

Toll Group; Bayan Lepas; Vor Ort; MYR 30.000 - 42.000; Vollzeit

Zusammenfassung

Toll Group is seeking a detail-oriented Customer Service Representative for Bayan Lepas, Penang, Malaysia. The role involves handling customer relationships, account support, and product/technical inquiries on a night and morning shift, with a 4-week rotational basis.

Fresh graduates welcome; diploma in logistics or related field preferred. This on-site position requires strong communication and data accuracy, and proficiency in MS Office.

Qualifikationen

• Diploma/degree in logistics, supply chain, business, or related field preferred.
• 1–3 years of job-related experience; fresh graduates welcome.
• Strong attention to detail with data accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Aufgaben

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per established processes.
• Support team with guidance to less experienced staff as needed.

Kenntnisse

Customer relationships

Account support

Communication skills

Attention to detail

MS Office proficiency

Ausbildung

Diploma/Degree in Logistics, Supply Chain, Business or related field

Tools

Microsoft Excel

Outlook

Teams

Jobbeschreibung

Toll Group is seeking a detail-oriented Customer Service Representative for Bayan Lepas, Penang, Malaysia. The role involves handling customer relationships, account support, and product/technical inquiries on a night and morning shift, with a 4-week rotational basis.

Fresh graduates welcome; diploma in logistics or related field preferred. This on-site position requires strong communication and data accuracy, and proficiency in MS Office.