Customer Service Specialist – Complex Inquiries & Orders

Entegris (Malaysia) Sdn Bhd; Kedah; On-site; MYR 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Parking

Vision

Attractive bonus

Profit sharing

Healthy working environment

Job summary

ENTEGRIS ( M ) Sdn Bhd in Kedah is seeking a Specialist, Customer Service to resolve complex inquiries and provide tailored solutions, coordinating with Sales, Production, Logistics, and Finance.

The role requires a Bachelor's degree and at least 2 years in semiconductor sales/marketing; SAP familiarity; strong communication and teamwork; and a proactive approach to continuous improvement. Kulim Hi-Tech Park, Kedah, is the location for this opportunity.

Qualifications

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to inquiries via phone, email. Provide accurate product and service information.
• Address customer complaints and provide effective solutions.
• Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
• Foster and maintain relationships with internal and external customers; collaborate with Sales, Production, Logistics, Finance and other cross-functional areas.
• Investigate and resolve complex issues; coordinate with other departments for timely resolution.

Skills

Customer service

Strong communication

Teamwork

Education

Bachelor's degree in semiconductor sales and marketing

Tools

SAP

Job description

ENTEGRIS ( M ) Sdn Bhd in Kedah is seeking a Specialist, Customer Service to resolve complex inquiries and provide tailored solutions, coordinating with Sales, Production, Logistics, and Finance.

The role requires a Bachelor's degree and at least 2 years in semiconductor sales/marketing; SAP familiarity; strong communication and teamwork; and a proactive approach to continuous improvement. Kulim Hi-Tech Park, Kedah, is the location for this opportunity.