Specialist, Customer Service (SEA)

Entegris (Malaysia) Sdn Bhd; Kedah; On-site; MYR 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Parking

Vision

Attractive bonus

Profit sharing

Healthy working environment

Job summary

ENTEGRIS ( M ) Sdn Bhd in Kedah is seeking a Specialist, Customer Service to resolve complex inquiries and provide tailored solutions, coordinating with Sales, Production, Logistics, and Finance.

The role requires a Bachelor's degree and at least 2 years in semiconductor sales/marketing; SAP familiarity; strong communication and teamwork; and a proactive approach to continuous improvement. Kulim Hi-Tech Park, Kedah, is the location for this opportunity.

Qualifications

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to inquiries via phone, email. Provide accurate product and service information.
• Address customer complaints and provide effective solutions.
• Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
• Foster and maintain relationships with internal and external customers; collaborate with Sales, Production, Logistics, Finance and other cross-functional areas.
• Investigate and resolve complex issues; coordinate with other departments for timely resolution.

Skills

Customer service

Strong communication

Teamwork

Education

Bachelor's degree in semiconductor sales and marketing

Tools

SAP

Job description

The Specialist, Customer Service, is responsible for resolving complex customer inquiries and issues, making decisions that enhance customer satisfaction. This role requires the ability to interpret policies and procedures to provide tailored solutions.

In this role you will:

Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.

Quotation and Order Processing: Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.

Relationship Development: Foster and maintain relationships with both internal and external customers. Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met such as expedites, accounts receivables, export compliance, etc.

Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.

Interpreting Policies: Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.

Continuous Improvement:Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Traits we believe make a strong candidate:

Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.

Strong communication skills and a service-oriented mindset.

Familiarity with SAP.

Mature, independent, accountable, and possesses a strong sense of ownership.

Ability to work effectively as part of a team.

Accuracy, strategic thinking, and critical thinking skills.

Willingness to learn and strive for excellence through continuous improvement.

Capable of independent problem-solving and critical thinking.

Chemicals & Plastics Manufacturing 1,001-5,000 employees

ENTEGRIS ( M ) Sdn Bhd, part of ENTEGRIS Inc, USA is an industry leader in plastics molding for Contamination Control Solutions and Microenvironments. It is a vibrant and exciting company position for growth and service excellence in high technology industries. Our 170,000 sq. ft. state - of - the- art plastics injection molding plant with an ultra clean room manufacturing environment located in Kulim Hi -Tech Park Kedah is now expanding for more products integration.

Our corporate purpose is to make Kulim Hi-Tech Park (KHTP) facility the group’s largest manufacturing centre by the end of year 2009 and to be recognized as world 's leading provider of advance materials management products by living out our corporate values of integrity, success and relationships. We are committed in growing and grooming talented people who are willing to learn and take on multiple functions in a dynamic environment. Take a challenge and we will pack the opportunities for you.

ENTEGRIS ( M ) Sdn Bhd, part of ENTEGRIS Inc, USA is an industry leader in plastics molding for Contamination Control Solutions and Microenvironments. It is a vibrant and exciting company position for growth and service excellence in high technology industries. Our 170,000 sq. ft. state - of - the- art plastics injection molding plant with an ultra clean room manufacturing environment located in Kulim Hi -Tech Park Kedah is now expanding for more products integration.

Our corporate purpose is to make Kulim Hi-Tech Park (KHTP) facility the group’s largest manufacturing centre by the end of year 2009 and to be recognized as world 's leading provider of advance materials management products by living out our corporate values of integrity, success and relationships. We are committed in growing and grooming talented people who are willing to learn and take on multiple functions in a dynamic environment. Take a challenge and we will pack the opportunities for you.

Perks and benefits

• Medical


• Miscellaneous allowance


• Education support


• Dental


• Parking


• Vision


• Attractive Bonus


• Profit Sharing


• Healthy Working

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What can I earn as a Customer Service Specialist