Specialist, Customer Service, SEA

Entegris, Inc.; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Entegris, Inc. in Malaysia is seeking a Specialist, Customer Service for SEA to resolve complex inquiries and provide tailored solutions. You will interpret policies to ensure accurate information and timely issue resolution.

You will handle quotes and orders, foster relationships with internal teams and customers, and collaborate across Sales, Production, Logistics and Finance to meet critical needs. The role demands proactive problem solving and a service-oriented mindset.

Qualifications

• Bachelor's degree in a related field.
• Minimum 2 years of experience in semiconductor sales and marketing.
• Familiarity with SAP.
• Strong communication and service orientation.
• Independent, accountable with strong sense of ownership.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to inquiries via phone and email with accurate information.
• Develop quotes and process purchase orders and sales orders.
• Build and maintain relationships with internal and external customers.
• Collaborate with Sales, Production, Logistics, Finance and other areas to meet customer needs.
• Investigate and resolve complex issues and ensure timely follow-up.
• Understand and adhere to company policies and suggest improvements.
• Analyze issues to identify root causes and improve processes.

Skills

Customer service

Communication

Independent

Teamwork

Education

Bachelor's degree in related field

Tools

SAP

Job description

Job Title: Specialist, Customer Service, SEA

Job Description: The Role : Specialist, Customer Service, SEA

The Specialist, Customer Service, SEA, is responsible for resolving complex customer inquiries and issues, making decisions that enhance customer satisfaction. This role requires the ability to interpret policies and procedures to provide tailored solutions.

In this role you will:

Customer Interaction:

• Respond to inquiries via phone, email.
• Provide accurate product and service information.
• Address customer complaints and provide effective solutions.

Quotation and Order Processing:

• Develop and provide quotes.
• Process Purchase Orders, create sales orders, and provide feedback to customers.

Relationship Development:

• Foster and maintain relationships with both internal and external customers.
• Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met such as expedites, accounts receivables, export compliance, etc.

Problem Resolution:

• Investigate and resolve complex issues.
• Coordinate with other departments for timely resolution.
• Follow up to ensure issues are fully resolved.

Interpreting Policies:

• Understand and adhere to company policies, making informed decisions accordingly.
• Recommend changes to programs, policies, and procedures to better meet customer requirements.

Continuous Improvement:

• Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Traits we believe make a strong candidate:

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Ability to work effectively as part of a team.
• Accuracy, strategic thinking, and critical thinking skills.
• Willingness to learn and strive for excellence through continuous improvement.
• Capable of independent problem-solving and critical thinking.

Your success will be measured by:

• Customer Satisfaction: Ensure accurate and timely order processing and resolve customer issues effectively.
• High Quality Work: Continuously improve team performances.
• Innovation: Implement new practices to enhance high quality customer service.
• Teamwork: Foster a collaborative environment with team members and customers.

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.