Semiconductor Customer Service Specialist - SEA

Entegris; Kulim; On-site; MYR 50,000 - 70,000; Full time

Job summary

Entegris in Malaysia seeks a Specialist, Customer Service, SEA to resolve complex inquiries, quote and process orders, and partner with Sales, Production and Logistics to meet customer needs.

The role emphasizes policy interpretation, continuous improvement, and strong ownership. A Bachelor's degree and at least 2 years in semiconductor sales/marketing are preferred; SAP experience is a plus.

Qualifications

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Ability to work effectively as part of a team.
• Accuracy, strategic thinking, and critical thinking skills.
• Willingness to learn and strive for excellence through continuous improvement.
• Capable of independent problem-solving and critical thinking.

Responsibilities

• Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
• Quotation and Order Processing: Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
• Relationship Development: Foster and maintain relationships with both internal and external customers. Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met such as expedites, accounts receivables, export compliance, etc.
• Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.
• Interpreting Policies: Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.
• Continuous Improvement: Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Skills

Communication skills

Service mindset

Teamwork

Independent problem-solving

Critical thinking

Accuracy

Willingness to learn

Ownership/Accountability

Strategic thinking

Education

Bachelor's degree

Tools

SAP

Job description

Entegris in Malaysia seeks a Specialist, Customer Service, SEA to resolve complex inquiries, quote and process orders, and partner with Sales, Production and Logistics to meet customer needs.

The role emphasizes policy interpretation, continuous improvement, and strong ownership. A Bachelor's degree and at least 2 years in semiconductor sales/marketing are preferred; SAP experience is a plus.