Customer-Focused Sales Operations Advisor

Entegris, Inc.; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid public holidays (17 days)

Paid Time Off

Education Assistance

Profit-Sh Sharing Bonuses

Job summary

Entegris is seeking a Business Operations Advisor at Kulim to support customers and colleagues with documentation and order status. The role builds relationships across the organization and partners with teams to provide timely guidance.

Responsibilities include handling inquiries, providing quotations, coordinating with planning and logistics to ensure on-time shipments, generating documentation, updating databases, and expediting orders as needed.

Qualifications

• Provide feedback to customer inquiries via email and phone interactions related to order status.
• Provide quotations, review purchase orders, and provide feedback to customers within 24 hours.
• Coordinate with planning and logistics to ensure on-time shipments.

Responsibilities

• Generate accurate and comprehensive documentation such as order confirmations, proforma invoices, and proofs of delivery.
• Track KPIs and take action to meet objectives.
• Update customer databases with accurate information.
• Expedite shipments as needed and liaise with Sales, Product Management and Customer Enablement teams.

Skills

Customer service

Communication skills

Team collaboration

SAP

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

SAP

Job description

Entegris is seeking a Business Operations Advisor at Kulim to support customers and colleagues with documentation and order status. The role builds relationships across the organization and partners with teams to provide timely guidance.

Responsibilities include handling inquiries, providing quotations, coordinating with planning and logistics to ensure on-time shipments, generating documentation, updating databases, and expediting orders as needed.