Advisor, Sales Operations

Entegris; Kulim; On-site; MYR 39,000 - 61,000; Full time

Job summary

Entegris is seeking a Business Operations Advisor to join our Kulim team. You will support customers and colleagues with material and order documentation, coordinating with planning and production to ensure on-time shipments.

The role reports to the Sr. Manager of Business Operations and requires a Bachelor’s degree with 1+ year in customer-facing roles or 3 years of related experience, plus SAP knowledge. This on-site position offers growth and cross-functional collaboration.

Qualifications

• Bachelor’s degree with 1+ year in a customer-facing role, or 3 years of relevant experience.
• Strong communication and service-oriented mindset.
• Familiarity with SAP or other ERP systems.
• Mature, independent, accountable with ownership.
• Ability to work as part of a team and accept direction and feedback.
• Accuracy, strategic and critical thinking.
• Willingness to learn and pursue continuous improvement.
• Capable of independent problem solving and critical thinking.

Responsibilities

• Respond to customer inquiries about order status via email and phone.
• Provide quotations, review purchase orders, and respond within 24 hours.
• Coordinate date management with planning for on-time shipments.
• Generate documentation such as order confirmations, proforma invoices, and proofs of delivery.
• Track KPIs and report if objectives are at risk.
• Provide customer documentation created by Eng/QA teams (installations, drawings, manuals).
• Update and upload information into customer databases.
• Expedite shipments in collaboration with Sales and Product Management.
• Collaborate with Sales, Planning, Production, Logistics to meet customer needs.
• Engage with Product Management and Account Managers regularly.
• Adhere to company policies and look for process improvements.
• Assist with other duties as assigned.

Skills

Customer-facing experience

Strong communication

SAP familiarity

Ownership

Teamwork

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

SAP

Job description

Entegris is currently seeking an individual to join our Business Operations team at our Kulim location.

Advisor, Sales Operations

The Business Operations Advisor role is responsible for supporting customers and colleagues with material/documentation and order status. This role will build strong working relationships across the organization, developing partnerships to help provide answers and direction to our customers. The role will report directly to the Sr. Manager of Business Operations.

What You’ll Do

• Responsible for providing feedback to customer inquiries via email and phone interactions related to order status.
• Provide quotations, review purchase orders, and provide feedback to customers within 24 hours.
• Responsible for understanding date management and coordination with the planning department execution of orders and on-time shipments.
• Generate accurate and comprehensive documentation such as order confirmation, proforma invoices, proof of delivery, etc.
• Ensure KPIs are being tracked and actioned, and provide feedback if objectives are at risk.
• Provide customers with necessary documentation which is created by the Engineering and Quality Departments (Installation, Schematic and Piping and Diagram Drawings along with Product Manuals, Specification, Quality Documentation Packages).
• Responsible for updating and uploading information into customer databases.
• Investigate and respond to requests for expediting shipments from Customers, Sales and Product Management.
• Foster and maintain relationships with internal and external customers. Effectively collaborate with Sales, Planning, Production, Logistics and other cross-functional areas to ensure critical customer needs are met.
• Actively engage in proactive communications with Product Management, Account Managers, and Customer Enablement teams.
• Understand and adhere to company policies and procedures to ensure informed decisions are made accordingly.
• Help enhance business processes aimed to improve efficiency and reduce transaction times.
• Any other duties as assigned.

What We Seek

• Bachelor’s degree with a minimum of 1 year experience in a customer-facing role, or 3 years of relevant experience
• Strong communication skills and service-oriented mindset
• Familiarity with SAP preferred or previous experience with other ERP systems
• Mature, independent, accountable and possesses a strong sense of ownership
• Ability to work effectively as part of a team and accept direction and feedback
• Accuracy, strategic thinking and critical thinking skills
• Willingness to learn and strive for excellence through continuous improvement
• Capable of independent problem solving and critical thinking

Why Work at Entegris

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Competitive Contractual and Profit-Sharing Bonuses: Rewarding your hard work and dedication.
• Comprehensive Health Insurance: Tailored packages to meet your individual needs.
• Generous Paid Public Holidays: Enjoy 17 days off to celebrate and relax.
• Empowering PTO Policy: Take the time you need to recharge and come back refreshed.
• Education Assistance: Support for your continuous learning and development.
• Values-Driven Culture: Work with colleagues who embody People, Accountability, Creativity, and Excellence.

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.