Customer Service Specialist - 6‑Month Contract

CMA CGM Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

CMA CGM Malaysia Sdn Bhd is seeking a Customer Service Executive on a 6-month fixed-term contract in Kuala Lumpur. The role involves handling customer inquiries by phone and email and performing service surveys to gather feedback.

Responsibilities include conducting email audits, recording findings, and maintaining accurate records. Proactive follow-ups and adherence to procedures are essential, with MS Office proficiency a plus and the ability to work independently or in a team.

Qualifications

• Prior experience in customer service, call handling, quality checks, or administrative support is preferred.

Responsibilities

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and elevate complex cases to the appropriate team.
• Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
• Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely and accurate administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks assigned by the Customer Service Team Lead or Manager.
• Comply with customer confidentiality, data protection, and company policies.

Skills

Customer service experience

Phone handling

MS Excel

MS Outlook

Tools

Microsoft Excel

Microsoft Outlook

Job description

CMA CGM Malaysia Sdn Bhd is seeking a Customer Service Executive on a 6-month fixed-term contract in Kuala Lumpur. The role involves handling customer inquiries by phone and email and performing service surveys to gather feedback.

Responsibilities include conducting email audits, recording findings, and maintaining accurate records. Proactive follow-ups and adherence to procedures are essential, with MS Office proficiency a plus and the ability to work independently or in a team.