Customer Service Executive (6-month Contract)

CMA CGM Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

CMA CGM Malaysia Sdn Bhd is seeking a Customer Service Executive on a 6-month fixed-term contract in Kuala Lumpur. The role involves handling customer inquiries by phone and email and performing service surveys to gather feedback.

Responsibilities include conducting email audits, recording findings, and maintaining accurate records. Proactive follow-ups and adherence to procedures are essential, with MS Office proficiency a plus and the ability to work independently or in a team.

Qualifications

• Prior experience in customer service, call handling, quality checks, or administrative support is preferred.

Responsibilities

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and elevate complex cases to the appropriate team.
• Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
• Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely and accurate administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks assigned by the Customer Service Team Lead or Manager.
• Comply with customer confidentiality, data protection, and company policies.

Skills

Customer service experience

Phone handling

MS Excel

MS Outlook

Tools

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Executive (6-month Contract)

Please note that this is a 6-month fixed-term contract position.

Main Responsibilities are, but not limited to:

Conduct email audits against established quality standards, guidelines, and templates.

Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.

Handle customer enquiries received by phone and email promptly and professionally.

Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and elevate complex cases to the appropriate team.

Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.

Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions.

Support the team with timely and accurate administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks assigned by the Customer Service Team Lead or Manager.

Comply with customer confidentiality, data protection, and company policies.

Prior experience in customer service, call handling, quality checks, or administrative support is preferred.

Able to commit at least 6 months

Good verbal and written communication skills.

Comfortable speaking with customers over the phone and following up by email.

Proficient in Microsoft Office, particularly Outlook and Excel.

Meticulous, organised, service-oriented, and able to follow procedures consistently.

Able to work independently and collaboratively in a team environment.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Are you available for short term contract work?

Logistics, Freight & Delivery Services 101-1,000 employees

We are a global player in sea, land, air and logistics solutions, committed to working hand in hand with our customers. We are fully aware of our responsibilities and taking action every day to reduce the environmental impact of our activities at sea, on land and in the air, and come up with smart and innovative solutions to help you to stay one step ahead. We take a pioneering approach: acting today and building the future by capitalizing on the best solutions available. We have a presence in 160 countries through 400 offices, 750 warehouses, 160,000 employees and a wide fleet of 620 vessels, CMA CGM serves 420 of the world’s 521 commercial ports and operates more than 250 shipping lines.

We are a global player in sea, land, air and logistics solutions, committed to working hand in hand with our customers. We are fully aware of our responsibilities and taking action every day to reduce the environmental impact of our activities at sea, on land and in the air, and come up with smart and innovative solutions to help you to stay one step ahead. We take a pioneering approach: acting today and building the future by capitalizing on the best solutions available. We have a presence in 160 countries through 400 offices, 750 warehouses, 160,000 employees and a wide fleet of 620 vessels, CMA CGM serves 420 of the world’s 521 commercial ports and operates more than 250 shipping lines.