Customer Service Quality & Support Specialist (Temp)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Part time

Job summary

Randstad Malaysia is seeking a Temporary Customer Service Support to assist with handling customer enquiries, email quality audits, calls, survey follow-ups, and data reporting. The role emphasizes accuracy, professionalism, and a service-focused approach to maintain quality and efficiency.

The position requires prior customer service or administrative experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Prior experience in customer service or administrative support.
• Able to commit at least 6 months.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and email tools.
• Able to work independently and in a team.],
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Responsibilities

• Conduct email audits against established quality standards, guidelines, and templates.
• Record audit findings accurately and flag recurring gaps or non-compliance to the Team Lead.
• Handle customer enquiries received by phone and email promptly and professionally.
• Provide accurate information based on approved procedures, resolve general customer enquiries within scope, and escalate complex cases.
• Follow up with customers by phone or email to encourage completion of service surveys and gather feedback.
• Maintain clear records of calls, audit results, survey responses, and follow-up actions.
• Support the team with timely administrative inputs, system or tracker updates, data consolidation, report preparation, and other tasks.
• Comply with customer confidentiality, data protection, and company policies.

Skills

Customer service

Phone handling

Microsoft Office

Education

Diploma or Bachelor's Degree

Tools

Outlook

Excel

MS Office

Job description

Randstad Malaysia is seeking a Temporary Customer Service Support to assist with handling customer enquiries, email quality audits, calls, survey follow-ups, and data reporting. The role emphasizes accuracy, professionalism, and a service-focused approach to maintain quality and efficiency.

The position requires prior customer service or administrative experience, strong communication skills, and proficiency in Microsoft Office.