Customer Service Specialist - Mandarin

Velenosi&Meredith; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Velenosi&Meredith in Kuala Lumpur is seeking a Customer Service Specialist to provide essential Mandarin-language support to clients. You will handle a variety of inquiries and strive to deliver a positive customer experience with high quality interactions.

Key duties include post-order and delivery inquiries, data capture in internal systems, and maintaining knowledge of client products. The role emphasizes service excellence, accuracy, and continuous improvement in customer engagement.

Qualifications

• Fluent in Mandarin required for customer interactions.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide comprehensive customer service support for post-order, delivery, payment, and general inquiries.
• Deliver high-quality interactions and meet call quality and customer satisfaction standards.
• Develop expertise in Client Supported Products and maintain data accuracy in internal systems.
• Ensure innovation and quality in all customer interactions.
• Capture required data elements accurately in internal systems per training.
• Maintain awareness of client procedures and updates.

Skills

Mandarin fluency

Customer service

Communication

Job description

About the Position

Join our team in Kuala Lumpur as a Customer Service Specialist, providing essential support to clients. This role focuses on delivering excellent service in Mandarin, handling a variety of customer inquiries and ensuring a positive experience.

Responsibilities

• Provide comprehensive customer service support for inquiries related to post-order,delivery, payment, product pre-orders, product pre-screening calls, and generalcustomer questions.
• Deliver high-caliber customer interactions, meeting client standards for call qualityreports, call audits, and customer satisfaction.
• Develop and maintain strong working expertise in all Client Supported Products.
• Ensure innovation and quality in all customer interactions.
• Accurately capture all required data elements in internal systems according to trainingand operational procedures.
• Maintain a general awareness of the Client's