Ocean Freight Customer Care Specialist

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Executive in Malaysia to maintain relationships with carriers and customers, and provide exceptional service. The role involves resolving issues, quoting shipments, and coordinating logistics with strong multitasking abilities.

The candidate should have a Diploma in any relevant field and at least 1 year of experience, with good communication skills and proficiency in Microsoft Office. A patient, meticulous approach and team spirit are essential.

Qualifications

• Diploma in any relevant field.
• At least 1 year of relevant work experience.
• Good communication and problem-solving skills.
• Proficiency in Microsoft Office.
• Patient and meticulous character, with service awareness and team spirit.

Responsibilities

• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Exhibit excellent multitasking skills within their workspace as well as with computer software programs.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Diploma in any relevant field

Tools

Microsoft Office

Job description

Private Advertiser is seeking a Customer Service Executive in Malaysia to maintain relationships with carriers and customers, and provide exceptional service. The role involves resolving issues, quoting shipments, and coordinating logistics with strong multitasking abilities.

The candidate should have a Diploma in any relevant field and at least 1 year of experience, with good communication skills and proficiency in Microsoft Office. A patient, meticulous approach and team spirit are essential.