Customer Service Specialist

LINERGY POWER SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

Linergy Power Sdn Bhd, a Malaysia-based lithium-ion battery manufacturer, seeks an experienced O2C specialist to manage the full order-to-cash process. You will interact with customers, coordinate with Sales, Supply Chain, Logistics and Finance, and ensure accurate invoicing and timely payments.

You will evaluate credit risk, monitor accounts receivable, and help optimize service levels while meeting deadlines. Proficiency in SAP and Excel is required; fluency in English and Chinese is essential.

Qualifications

• Bachelor's degree in a related field such as Business Admin, Supply Chain, Sales or Finance.
• Minimum 5 years of experience in customer service, sales operations or order management.
• Strong understanding of order management, logistics coordination, and payment processes.
• Fluent Chinese and English communication.
• Experience in customer credit/risk evaluation is an advantage.
• Detail-oriented and able to meet deadlines.

Responsibilities

• Manage full Order-to-Cash process including order entry to payment collection.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure on-time delivery.
• Perform shipment confirmations and monitor delivery status; resolve delays or discrepancies.
• Conduct payment follow-up, monitor accounts receivable and assist with overdue payments.
• Evaluate customer risk including credit checks before order release.
• Balance service level with costs and inventory obsolescence risks.
• Support business targets by data-driven guidance and monitoring of sales plans.
• Provide sales support including negotiations, customer visits, and audits.
• Maintain records and documentation related to orders, deliveries, payments, and customer data.
• Serve as primary contact for customers on order status, shipment, payment and after-sales inquiries.

Skills

Customer service

Sales operations

Order management

Communication

Problem-solving

Coordination

Detail-oriented

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Supply Chain

Bachelor's Degree in Sales/Finance

Tools

SAP

Microsoft Office

Excel

Job description

Manage the full Order-to-Cash (O2C) process, including communicating with customers, updating forecasts in a timely manner, receiving orders, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment collection.

Key responsibilities

Perform order fulfillment and execution, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies

Coordinate closely with internal teams such as Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure on-time shipment and delivery

Conduct shipment confirmation, monitor delivery status, and proactively resolve delivery delays or discrepancies

Perform payment follow-up and confirmation, monitor accounts receivable status, and coordinate with Finance on overdue payments

Conduct customer risk evaluation, including credit checks, payment history review, order risk assessment, and compliance with credit control policies before order release

Manage customer demand and align internal resources to balance service level, operational cost, and inventory obsolescence risks

Support business target tracking by receiving data-driven guidance from Business Objectives (BO) and collaborating with business teams to monitor sales plans and performance

Provide sales support to frontline teams, including customer relationship management, assistance in commercial negotiations, preparation for customer visits, and support during customer audits

Maintain accurate records, reports, and documentation related to orders, deliveries, payments, and customer data

Act as a primary contact point for customers regarding order status, shipment, payment, and after-sales inquiries, ensuring timely and professional responses

About you

Bachelor's Degree in Business Administration, Supply Chain, Sales, Finance, or a related field

Minimum 5 years of experience in customer service, sales operations, or order management

Strong understanding of order management, logistics coordination, and payment processes

Fluent communication in Chinese and English

Experience in customer credit or risk evaluation is an advantage

Proficient in SAP system and Microsoft Office, especially Excel

Strong coordination, communication, and problem-solving skills

Detail-oriented, customer-focused, and able to work under deadlines

Linergy Power Sdn Bhd is a lithium-ion battery manufacturing company, specializing in the development and production of advanced battery solutions for a wide range of applications. We focus on battery engineering, manufacturing and energy storage solutions.

With a strong emphasis on technology, quality, innovation, and operational excellence, Linergy Power is committed to delivering reliable and high-performance battery solutions while building a world-class manufacturing operation in Malaysia.

Linergy Power Sdn Bhd is a lithium-ion battery manufacturing company, specializing in the development and production of advanced battery solutions for a wide range of applications. We focus on battery engineering, manufacturing and energy storage solutions.

With a strong emphasis on technology, quality, innovation, and operational excellence, Linergy Power is committed to delivering reliable and high-performance battery solutions while building a world-class manufacturing operation in Malaysia.