O2C Operations Lead — Bilingual (English/Chinese)

LINERGY POWER SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

Linergy Power Sdn Bhd, a Malaysia-based lithium-ion battery manufacturer, seeks an experienced O2C specialist to manage the full order-to-cash process. You will interact with customers, coordinate with Sales, Supply Chain, Logistics and Finance, and ensure accurate invoicing and timely payments.

You will evaluate credit risk, monitor accounts receivable, and help optimize service levels while meeting deadlines. Proficiency in SAP and Excel is required; fluency in English and Chinese is essential.

Qualifications

• Bachelor's degree in a related field such as Business Admin, Supply Chain, Sales or Finance.
• Minimum 5 years of experience in customer service, sales operations or order management.
• Strong understanding of order management, logistics coordination, and payment processes.
• Fluent Chinese and English communication.
• Experience in customer credit/risk evaluation is an advantage.
• Detail-oriented and able to meet deadlines.

Responsibilities

• Manage full Order-to-Cash process including order entry to payment collection.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure on-time delivery.
• Perform shipment confirmations and monitor delivery status; resolve delays or discrepancies.
• Conduct payment follow-up, monitor accounts receivable and assist with overdue payments.
• Evaluate customer risk including credit checks before order release.
• Balance service level with costs and inventory obsolescence risks.
• Support business targets by data-driven guidance and monitoring of sales plans.
• Provide sales support including negotiations, customer visits, and audits.
• Maintain records and documentation related to orders, deliveries, payments, and customer data.
• Serve as primary contact for customers on order status, shipment, payment and after-sales inquiries.

Skills

Customer service

Sales operations

Order management

Communication

Problem-solving

Coordination

Detail-oriented

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Supply Chain

Bachelor's Degree in Sales/Finance

Tools

SAP

Microsoft Office

Excel

Job description

Linergy Power Sdn Bhd, a Malaysia-based lithium-ion battery manufacturer, seeks an experienced O2C specialist to manage the full order-to-cash process. You will interact with customers, coordinate with Sales, Supply Chain, Logistics and Finance, and ensure accurate invoicing and timely payments.

You will evaluate credit risk, monitor accounts receivable, and help optimize service levels while meeting deadlines. Proficiency in SAP and Excel is required; fluency in English and Chinese is essential.