Customer Service Specialist

Linergy Power Sdn Bhd; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Linergy Power Sdn Bhd is seeking an experienced Customer Service Specialist in Kuala Lumpur to manage end-to-end Order-to-Cash processes. You will collaborate with Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate orders, timely delivery, and prompt payment follow-ups.

The role requires a 5+ year track record in customer service or order management, fluent English and Chinese, and SAP/MS Office proficiency. Manufacturing or B2B experience is a plus.

Formación

• Bachelor's degree in Business Administration, Supply Chain, Sales, or Finance.
• Minimum 5 years of relevant experience in customer service or order management.
• Solid understanding of order management, logistics, invoicing, and collections.
• Fluent in Chinese and English with strong written and verbal communication.
• Experience with SAP and MS Office (especially Excel).
• Experience in manufacturing or B2B industries is a plus.

Responsabilidades

• Manage end-to-end Order-to-Cash processes including orders, invoicing, and payments.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse, and Finance.
• Monitor order status and resolve delays or issues.
• Support credit checks and risk assessment prior to order release.
• Maintain accurate records and customer communications.

Conocimientos

Bilingual Chinese/English

SAP proficiency

Excel proficiency

Attention to detail

Educación

Bachelor's degree in Business Administration, Supply Chain, Sales, Finance

Herramientas

SAP

Microsoft Office

Excel

Descripción del empleo

We are looking for an experienced Customer Service Specialist to manage end-to-end customer order execution and the Order-to-Cash (O2C) process. This role works closely with customers and internal teams including Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate order processing, timely delivery, effective payment follow-up, and high customer satisfaction.

Key Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process, including customer communication, forecast updates, order receipt, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment follow-up.
• Execute and monitor customer orders, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely shipment and delivery.
• Confirm shipments, monitor delivery status, and proactively resolve delays, discrepancies, or other order fulfilment issues.
• Follow up on customer payments, monitor accounts receivable status, and coordinate with Finance on overdue accounts.
• Support customer credit and risk assessment, including credit checks, payment history review, order risk evaluation, and compliance with credit control requirements before order release.
• Manage customer demand and coordinate internal resources to balance service levels, operational costs, and inventory risks.
• Support sales and business performance tracking by working with relevant business teams on sales plans, targets, and performance updates.
• Provide operational support to frontline Sales teams, including customer relationship coordination, commercial discussion support, customer visit preparation, and customer audit support.
• Maintain accurate records, reports, and documentation related to customer orders, deliveries, payments, and customer information.
• Serve as a key point of contact for customers regarding order status, shipment, payment, and after-sales enquiries, ensuring timely and professional responses.

Job Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance, or a related field.
• Minimum 5 years of relevant experience in customer service, order management, sales operations, order fulfilment, or a similar role.
• Good understanding of order management, logistics coordination, delivery processes, invoicing, and payment follow-up.
• Fluent in Chinese and English, with strong written and verbal communication skills.
• Experience in customer credit control, accounts receivable, or risk assessment will be an added advantage.
• Proficient in SAP and Microsoft Office, particularly Excel.
• Strong communication, coordination, stakeholder management, and problem-solving skills.
• Detail-oriented, customer-focused, and able to manage multiple priorities and deadlines effectively.
• Experience in a manufacturing, electronics, automotive, battery, or other B2B industrial environment will be an added advantage.