customer service shipping line

R Line Services Sdn Bhd; George Town; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Bonus

Annual Dinner

Company Trip (Overseas)

Par

Job summary

R Line Services Sdn Bhd is recruiting a Customer Service Shipping Line to join our Klang, Selangor team. This full-time role is the primary contact for shipping line enquiries, coordinating vessel bookings, providing shipment updates to clients, and ensuring accurate documentation.

You will liaise with shipping lines and internal teams to resolve issues, maintain records, and support long-term partner relationships. Strong knowledge of shipping operations and software systems is essential.

Qualifications

• Proven experience in customer service within the shipping, freight forwarding, or logistics industry.
• Strong knowledge of shipping operations, including vessel movements, booking procedures, and shipping documentation.
• Excellent communication skills, both written and verbal, with the ability to communicate clearly with diverse stakeholders.
• Proficiency in relevant shipping and logistics software systems.
• Ability to multitask and manage multiple customer enquiries simultaneously whilst maintaining accuracy.
• Problem-solving skills and the ability to remain calm under pressure.
• Strong organisational and time management abilities.
• Attention to detail, particularly when handling documentation and records.
• Professional demeanour and a customer-focused approach.
• Familiarity with incoterms and international trade practices is advantageous.
• Proficiency in Microsoft Office applications.

Responsibilities

• Handling all shipping line customer enquiries via email, telephone, and in-person communication
• Managing vessel booking requests and confirmations with shipping lines
• Providing updates on shipment status and vessel movements to clients
• Coordinating with shipping line representatives to resolve operational issues and discrepancies
• Processing shipping documentation and ensuring accuracy of all paperwork
• Maintaining detailed records of all customer interactions and transactions in company systems
• Liaising between internal teams and external shipping partners to facilitate seamless operations
• Responding promptly to customer complaints and concerns, seeking swift resolutions
• Providing rate quotations and commercial terms information to clients
• Supporting the development of positive long-term relationships with shipping line partners

Skills

Shipping knowledge

Communication

Shipping software

Multitasking

Problem solving

Organizational skills

Detail orientation

Customer focus

MS Office

Tools

Shipping software

Job description

About us

R Line Services Sdn Bhd is a leading freight and cargo forwarding company specialising in comprehensive logistics solutions. We are committed to delivering exceptional service to our clients by maintaining the highest standards of professionalism, reliability, and customer care. Our team works across the globe to ensure smooth operations in the shipping and freight industry, and we take pride in our reputation for excellence and attention to detail.

About the role

We are seeking a Customer Service Shipping Line to join our team in Klang, Selangor. This is a full‑time position that plays a vital role in maintaining strong relationships with our shipping line partners and clients. As a Customer Service Shipping Line, you will be the primary point of contact for shipping line enquiries, managing communications and ensuring that all requests are handled efficiently and professionally. Your contribution will be instrumental in supporting the smooth operation of our freight forwarding services and enhancing client satisfaction across our operations.

Key responsibilities

• Handling all shipping line customer enquiries via email, telephone, and in‑person communication
• Managing vessel booking requests and confirmations with shipping lines
• Providing updates on shipment status and vessel movements to clients
• Coordinating with shipping line representatives to resolve operational issues and discrepancies
• Processing shipping documentation and ensuring accuracy of all paperwork
• Maintaining detailed records of all customer interactions and transactions in company systems
• Liaising between internal teams and external shipping partners to facilitate seamless operations
• Responding promptly to customer complaints and concerns, seeking swift resolutions
• Providing rate quotations and commercial terms information to clients
• Supporting the development of positive long‑term relationships with shipping line partners

What we’re looking for

• Proven experience in customer service within the shipping, freight forwarding, or logistics industry
• Strong knowledge of shipping operations, including vessel movements, booking procedures, and shipping documentation
• Excellent communication skills, both written and verbal, with the ability to communicate clearly with diverse stakeholders
• Proficiency in relevant shipping and logistics software systems
• Ability to multitask and manage multiple customer enquiries simultaneously whilst maintaining accuracy
• Problem‑solving skills and the ability to remain calm under pressure
• Strong organisational and time management abilities
• Attention to detail, particularly when handling documentation and records
• Professional demeanour and a customer‑focused approach
• Familiarity with incoterms and international trade practices is advantageous
• Proficiency in Microsoft Office applications

What we offer

R Line Services Sdn Bhd is committed to providing a supportive and professional work environment where employees can thrive. We offer competitive compensation packages commensurate with experience and qualifications. Our team enjoys a collaborative workplace culture that values dedication and professional growth. We provide opportunities for skills development and career advancement within our expanding organisation. As a full‑time employee, you will benefit from a structured work environment with clear expectations and support from an experienced management team.

Perks and benefits

• Bonus
• Annual Dinner
• Company Trip (Overseas)
• Par

From concept to delivery, R Line Services Sdn Bhd facilities provide superior transportation, logistics and supply chain services worldwide. Our company are fresh and energetic which established in 2011 as freight forwarders in logistic industry with experience team. Starting out as a small, yet eager and devoted company with the primary goal of customer satisfaction, R Line Services Sdn Bhd has grown into a comprehensive freight forwarding company. We aimed to the source of efficiency and solution provider in today’s challenging environment. The spirit of R Line Services Sdn Bhd, under customer oriented and well experienced management, always meets the unique demands of invaluable clients by rendering the most economic, efficient and effective services. The goal of R Line Services Sdn Bhd, always let our client compete with a high level of confidence in the world of the most competitive market by serving the most efficient accurate and quickest means of transportation to its customer’s complete satisfaction. Our unique business model provides a single‑source solution for all of your transportation, logistics and supply chain management needs by integrating a vast array of services. In order to accomplish our goal, we provide following services : Sea Freight for import / export, Customs Clearance for import / export shipment(s) Cargo Insurance, To & From Transportation Service. We pride ourselves in creating customized solutions for our customers and our investment in long term partnership. Besides, a good relationship with liner & transportation company cause our team can always provide most competitive rate to customer. Our approach is simple: We get to know our customers by listening and learning about their needs. Then we deliver individual solutions that improve effectiveness and minimize spend: *Reducing costs of existing processes *Improving cycle times *Entering fast‑growing markets *Analysing, designing and managing logistics processes *Planning for rapid economic growth

From concept to delivery, R Line Services Sdn Bhd facilities provide superior transportation, logistics and supply chain services worldwide. Our company are fresh and energetic which established in 2011 as freight forwarders in logistic industry with experience team. Starting out as a small, yet eager and devoted company with the primary goal of customer satisfaction, R Line Services Sdn Bhd has grown into a comprehensive freight forwarding company. We aimed to the source of efficiency and solution provider in today’s challenging environment. The spirit of R Line Services Sdn Bhd, under customer oriented and well experienced management, always meets the unique demands of invaluable clients by rendering the most economic, efficient and effective services. The goal of R Line Services Sdn Bhd, always let our client compete with a high level of confidence in the world of the most competitive market by serving the most efficient accurate and quickest means of transportation to its customer’s complete satisfaction. Our unique business model provides a single‑source solution for all of your transportation, logistics and supply chain management needs by integrating a vast array of services. In order to accomplish our goal, we provide following services : Sea Freight for import / export, Customs Clearance for import / export shipment(s) Cargo Insurance, To & From Transportation Service. We pride ourselves in creating customized solutions for our customers and our investment in long term partnership. Besides, a good relationship with liner & transportation company cause our team can always provide most competitive rate to customer. Our approach is simple: We get to know our customers by listening and learning about their needs. Then we deliver individual solutions that improve effectiveness and minimize spend: *Reducing costs of existing processes *Improving cycle times *Entering fast‑growing markets *Analysing, designing and managing logistics processes *Planning for rapid economic growth