Customer Service Coordinator

HONOUR LANE LOGISTICS SDN BHD; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

HONOUR LANE LOGISTICS SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Coordinator on a full-time basis to coordinate shipments to and from Singapore ports and act as the main contact between clients and internal teams.

The role requires import/export freight forwarding experience, familiarity with US trade, and strong Excel/Office skills; you will manage bookings, documents, tracking, quotations, and support the operation manager in day-to-day tasks.

Qualifications

• Import/Export experience in freight forwarding is mandatory.
• Knowledge of Import/Export regulations and documents.
• Proficient in Microsoft Office Applications.

Responsibilities

• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas enquiries, addressing concerns and offering solutions
• Set up customer database, process bookings and execute pertinent orders
• Manage shipping documentation (import/export) to ensure accuracy and compliance
• Maintain timely tracking status accuracy and schedules for all jobs
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Prepare quotations, make & manage booking and communication with foreign agents
• Serve as backup to internal support group
• Ad-hoc additional functions mandated by Management

Skills

Import/Export experience

US trade experience

Microsoft Office

Tools

Microsoft Office

Job description

About the role
We are seeking a Customer Service Coordinator on a full-time basis in Petaling Jaya, Selangor. This role is required to handle shipments embark/disembark from/to Singapore Ports and will directly report to Singapore Operation Manager. This position is essential to our operations in the freight forwarding industry, where you will serve as a key point of contact between our clients and internal teams.

Key responsibilities

Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions

Set up customer database, process bookings and executes pertinent orders

Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

Responsible for maintaining timely tracking status accuracy and schedules for all jobs

Maintaining internal/external KPIs and SOPs to meet customer requirements

Prepare quotations, make & manage booking and communication with foreign agents

Serve as backup to internal support group

Any other ad-hoc additional functions mandated by Management

What we're looking for

Import/Export experience in freight forwarding is mandatory, experience in US trade is preferable

Ability to work in a fast-paced and deadline-driven office environment

Knowledge of Import/Export regulations and documents

Knowledge to make booking with liners & liaise closely with foreign agents on the booking

Ability to multi-task, prioritize, and manage time effectively

Excellent verbal & written communication skills & customer service and follow up skills

Coordinate with overseas and local branch for operation and rate issues

Proficient in Microsoft Office Applications

About us
HONOUR LANE SHIPPING is a leading player in the freight and cargo forwarding industry, dedicated to providing comprehensive logistics solutions to our diverse clientele. With a strong commitment to excellence, reliability and customer satisfaction, we have established ourselves as a trusted partner in the manufacturing, transport and logistics sector. Our team works diligently to ensure that every shipment is handled with care and precision, and that every customer receives the highest standard of service. We pride ourselves on our operational efficiency, industry expertise and our talented workforce who are passionate about delivering results.