CUSTOMER SERVICE EXECUTIVE (SHIPPING)

Greenworld Shipping Sdn Bhd; Klang City, Port Klang; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Medical and insurance coverage

Career advancement

Flexible work arrangements

Dynamic team culture

Job summary

Greenworld Shipping Sdn Bhd in Klang, Selangor, is seeking a driven Customer Service Executive (Shipping) to join our team. You will handle inbound inquiries, coordinate shipments, and provide updates to clients in the freight and cargo forwarding industry.

This full-time role requires 1–2 years in customer service, strong communication, and familiarity with shipping management platforms. You will maintain records, assist with process improvements, and support a dynamic logistics team.

Qualifications

• Minimum 1–2 years of customer service experience in freight/logistics.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and shipping software.
• Detail-oriented with ability to multitask.

Responsibilities

• Handle inbound customer inquiries and requests via phone, email, and other channels in a professional and timely manner.
• Assist customers with the coordination and tracking of shipments, providing regular updates on status of deliveries.
• Respond to customer complaints and concerns, resolving issues efficiently and to the customer's satisfaction.
• Collaborate with the logistics team to ensure smooth delivery of shipments and provide customers with accurate information.
• Maintain detailed records of customer interactions and shipment details.
• Identify opportunities to enhance customer experience and suggest improvements to processes and procedures.
• Provide support for other administrative tasks as required.

Skills

Customer service

Communication

Multitasking

Shipping software

Tools

Shipping management platforms

Job description

We are seeking a driven and customer-focused Customer Service Executive (Shipping) to join our dynamic team at Greenworld Shipping Sdn Bhd, based in Klang, Selangor. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry.

Job Scopes

• Handle inbound customer inquiries and requests via phone, email, and other communication channels in a professional and timely manner
• Assist customers with the coordination and tracking of shipments, providing regular updates on the status of their deliveries
• Respond to customer complaints and concerns, working to resolve issues efficiently and to the customer's satisfaction
• Collaborate with the logistics team to ensure smooth delivery of shipments and provide customers with accurate information
• Maintain detailed records of customer interactions and shipment details
• Identify opportunities to enhance customer experience and suggest improvements to processes and procedures
• Provide support for other administrative tasks as required

Job Requirements

• Minimum 1-2 years of customer service experience, preferably in the freight or logistics industry
• Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Excellent problem-solving and critical thinking skills to handle customer inquiries and resolve issues effectively
• Proficient in using computer systems and software, and shipping management platforms
• Attention to detail and the ability to multitask and prioritise tasks in a fast-paced environment
• A team player with a positive attitude and a willingness to learn and adapt

BENEFITS

• Competitive salary and performance-based bonuses
• Comprehensive medical and insurance coverage
• Opportunities for career advancement and ongoing training
• Flexible work arrangements and work-life balance initiatives
• A dynamic and collaborative work culture