Senior Customer Service Executive ( Logistics )

TTS LOGISTICS (M) SDN BHD; Klang City, Port Klang; On-site; MYR 78,000 - 100,000; Full time

Job summary

TTS LOGISTICS (M) SDN BHD in Klang, Selangor is seeking a Senior Customer Service Executive (Logistics) to manage high-level client relationships and oversee service delivery across freight operations.

You will coordinate with the operations team, prepare shipping documents, provide quotations, and resolve inquiries while aiming to maximize customer satisfaction and revenue growth. Experience in logistics software and Mandarin proficiency are valued assets.

Qualifications

• Minimum 5 years of customer service experience in logistics, freight forwarding or cargo.
• Strong knowledge of international shipping procedures and customs regulations.
• Excellent communication with clients, vendors and internal teams.
• Proficiency in logistics management software and shipment tracking tools.
• Advanced Excel and email management skills.
• Strong organizational and problem-solving abilities.
• Fluency in English; Mandarin or Malay language skills are an advantage.
• Ability to work well in a team and independently.

Responsibilities

• Manage and maintain relationships with existing clients, ensuring satisfaction and retention.
• Handle inquiries regarding shipment status, rates, documentation and services.
• Coordinate with operations to provide delivery timelines and tracking information.
• Prepare and process shipping documents, including bills of lading and customs declarations.
• Provide quotations and negotiate pricing terms with clients.
• Monitor shipments and communicate delays to stakeholders.
• Resolve complaints and disputes professionally, escalating as needed.
• Identify upselling opportunities to contribute to revenue growth.
• Maintain records of interactions and shipment details in management systems.
• Support junior team members and assist in training when required.

Skills

Customer service

Logistics knowledge

Communication skills

Shipment tracking

MS Office Excel

Organizational skills

Problem solving

Team collaboration

Mandarin proficiency

Malay language

Job description

Senior Customer Service Executive ( Logistics )

About the role
We are seeking a Senior Customer Service Executive (Logistics) to join TTS LOGISTICS (M) SDN BHD in Klang, Selangor. This is a full-time position offering an excellent opportunity to advance your career within the freight and cargo forwarding industry. In this role, you will be responsible for managing high-level customer relationships, ensuring exceptional service delivery, and serving as a key liaison between our clients and internal logistics operations. This position is crucial to maintaining our reputation for reliability and excellence in the freight forwarding sector.

What you'll be doing

Manage and maintain relationships with existing clients, ensuring customer satisfaction and retention through regular communication and follow-up

Handle customer inquiries regarding shipment status, rates, documentation requirements and freight forwarding services

Coordinate with the operations team to provide accurate delivery timelines, tracking information and resolution of logistics-related issues

Prepare and process shipping documentation, including bills of lading, customs declarations and other freight forwarding paperwork

Provide quotations for freight services and negotiate pricing terms with clients to achieve competitive advantage

Monitor shipments and proactively communicate any delays or complications to relevant stakeholders

Resolve customer complaints and disputes in a professional and timely manner, escalating complex issues where necessary

Identify opportunities for upselling additional logistics services and contribute to revenue growth targets

Maintain accurate records of customer interactions, transactions and shipment details in the company's management systems

Support junior customer service team members and assist in training new staff where required

What we're looking for

Minimum 5 years of customer service experience within the logistics, freight forwarding or cargo industry

Strong knowledge of international shipping procedures, customs regulations and freight forwarding practices

Excellent communication skills with the ability to liaise effectively with clients, vendors and internal teams

Proficiency in logistics management software and systems; experience with shipment tracking tools is essential

Advanced proficiency in Microsoft Office applications, particularly Excel and email management

Strong organizational skills with the ability to manage multiple shipments and customer accounts simultaneously

Problem-solving abilities and a customer-focused mindset to handle complex logistics inquiries

Fluency in English; additional languages such as Mandarin or Malay would be advantageous

Proven ability to work effectively in a team environment whilst managing responsibilities independently

We are seeking candidates proficient in Mandarin to effectively communicate with our diverse client base and stakeholders

What we offer
TTS LOGISTICS (M) SDN BHD is committed to providing a supportive and professional work environment where employees can thrive. We offer competitive remuneration packages that reflect your experience and contribution to the company. As a senior customer service role, you will have clear opportunities for career progression and professional development within our expanding logistics operations. We provide a collaborative workplace culture that values teamwork, integrity and excellence. Our full-time position includes a structured work schedule with work-life balance considerations, allowing you to maintain personal well-being whilst delivering exceptional service. We also offer ongoing training and development opportunities to keep you updated with industry best practices and company systems.

About us
TTS LOGISTICS (M) SDN BHD is a leading freight and cargo forwarding company based in Klang, Selangor. We specialize in providing comprehensive logistics solutions, including sea freight, air freight and land transportation services. With a commitment to reliability, efficiency and customer satisfaction, we have established ourselves as a trusted partner for businesses requiring international and domestic shipping solutions. Our team of experienced professionals is dedicated to delivering seamless logistics services that support our clients' business objectives. We pride ourselves on our strong relationships with global carriers, customs brokers and service providers, enabling us to offer competitive rates and timely delivery of shipments across the globe.