Customer Services Executive

INNO ASIATRANS LOGISTICS SDN BHD; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

INNO ASIATRANS LOGISTICS SDN BHD is seeking a Customer Services Executive to join our team on a full-time basis. Based in UEP Subang Jaya, Selangor, this role is fundamental to delivering exceptional customer experiences within our freight and cargo forwarding operations.

As a Customer Services Executive, you will be the primary point of contact for our clients, responsible for managing inquiries, coordinating shipments, and ensuring seamless communication throughout the freight forwarding

Qualifications

• Experience in customer service, preferably logistics or shipping.
• Strong communication and organisational skills.
• Ability to manage multiple shipments and inquiries.
• Knowledge of freight forwarding procedures and customs docs is a bonus.

Responsibilities

• Answer inquiries via phone, email, and other channels with prompt, professional responses.
• Process and coordinate freight forwarding docs, customs declarations, and shipping instructions.
• Liaise with trucking firms and customs agents to ensure timely delivery.
• Track shipments and provide clients with regular progress updates.
• Resolve complaints, escalating complex issues to senior staff as needed.
• Maintain accurate records of customer information and shipments.
• Support import/export coordination, ensuring regulatory compliance.
• Build and maintain relationships with key clients to improve retention.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Teamwork

Independent working

Education

High school diploma

Logistics or business administration qualification (advantageous)

Job description

About the role

INNO ASIATRANS LOGISTICS SDN BHD is seeking a Customer Services Executive to join our team on a full-time basis. Based in UEP Subang Jaya, Selangor, this role is fundamental to delivering exceptional customer experiences within our freight and cargo forwarding operations. As a Customer Services Executive, you will be the primary point of contact for our clients, responsible for managing inquiries, coordinating shipments, and ensuring seamless communication throughout the freight forwarding process. This position plays a crucial role in maintaining client satisfaction and supporting the operational efficiency of our logistics business.

Key responsibilities

• Handle customer inquiries via phone, email, and other communication channels, providing prompt and professional responses regarding shipment status and service offerings
• Process and coordinate freight forwarding documentation, customs declarations, and shipping instructions
• Liaise with internal teams and external partners including trucking companies, and customs agents to ensure timely shipment delivery
• Track and monitor shipments throughout their journey, providing regular updates to clients on delivery progress
• Resolve customer complaints and issues professionally, escalating complex matters to senior staff when necessary
• Maintain accurate records and databases of customer information, shipment details, and transaction history
• Support the coordination of import and export shipments, ensuring compliance with relevant regulations and procedures
• Develop and maintain positive relationships with key clients to ensure customer retention and satisfaction

What we’re looking for

• Proven experience working in customer service, preferably within the logistics, freight forwarding, or shipping industry
• Strong communication skills with the ability to communicate clearly and professionally with clients and internal stakeholders
• Excellent organisational and multitasking abilities, with the capacity to manage multiple shipments and inquiries simultaneously
• Proficiency in using computer systems and relevant freight forwarding software or logistics management platforms
• Knowledge of international freight forwarding procedures, customs documentation, and shipping terms (advantageous)
• Problem-solving mindset with the ability to find practical solutions to logistical challenges
• Attention to detail to ensure accuracy in documentation and record-keeping
• High school diploma or equivalent; tertiary qualifications in logistics or business administration are advantageous
• Ability to work collaboratively within a team environment while also performing independently

What we offer

INNO ASIATRANS LOGISTICS SDN BHD provides a supportive and dynamic work environment where your contributions are valued. We offer competitive remuneration packages, opportunities for professional development and career growth within the logistics sector, and a collaborative team culture that encourages innovation and excellence. We are committed to creating a workplace that supports employee wellbeing and work-life balance, with regular training and development programmes to enhance your skills and knowledge in the freight forwarding industry.

About us

INNO ASIATRANS LOGISTICS SDN BHD is a Cross Border Trucking company operating in Transport & Logistics sector. We specialise in providing comprehensive logistics solutions to facilitate smooth movement of goods across borders and regions. Our commitment to reliability, efficiency, and customer satisfaction has established us as a trusted partner in the freight forwarding industry. We pride ourselves on our professional team, operational excellence, and our ability to navigate the complexities of international shipping with ease and expertise.