Customer Service Representative (Urgent Hiring)

SLS Bearings (Malaysia) Sdn Bhd; Johor Bahru; Presencial; MYR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Working hours

Career growth

Training provided

Annual Leave

Descripción de la vacante

SLS Bearings (Malaysia) Sdn Bhd is seeking a Customer Service Assistant to ensure customer satisfaction and maintain positive relationships with clients. The role involves handling inquiries, resolving issues, and promoting the company’s brand image while collaborating with sales, marketing, and technical support teams.

Responsibilities include assisting customers via phone, email, and social media, responding promptly and courteously, and coordinating delivery orders and invoices.

Formación

• Excellent communication skills.
• Customer-centric approach.
• Able to work with multiple teams.

Responsabilidades

• Interact with customers via phone, email, WhatsApp, and social media and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers.
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare delivery orders and invoices and arrange for delivery.
• Multiple working locations: PJ, Melaka, Tampoi, Ipoh.

Conocimientos

Customer service

Communication skills

Problem solving

Descripción del empleo

Customer Service

We are for a young and energetic

We are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice & arrange for delivery
• Multiple working location:
• PJ
• Melaka
• Tampoi
• Ipoh

Benefits

• Working hours : 8.30am-5.30pm, (Mon - Fri)
• EFP/Sosco
• Work life balance & Nice Working Environment
• Young and Passionate Team
• Full time position available
• Outstanding career growth & Development opportunities
• Training and guidance on job training will be provided
• Annual Leave