Customer Success Specialist - Mandarin - Johor

TP; Johor Bahru; Presencial; MYR 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Career development opportunities

Diverse work environment

Opportunities to grow within the公司

Resumo da oferta

TP in Malaysia seeks enthusiastic Mandarin-speaking Customer Service Representatives to be the first contact for customers via email, live chat and phone, delivering exceptional service.

You will handle inquiries, resolve issues, document interactions, and escalate complex cases when needed, while supporting a customer-first culture and meeting service targets.

Fresh graduates are welcome; night shifts and weekend rotation are possible, with training provided to help you grow within the company.

Qualificações

• Proficiency in Mandarin (spoken and written) and English.
• Fresh graduates welcome to apply.
• Able to work rotating shifts including weekends and public holidays.

Responsabilidades

• Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns while maintaining empathy and professionalism.
• Document customer interactions and update records in the system.

Conhecimentos

Mandarin

English

Customer service

Communication

Multitasking

Descrição da oferta de emprego

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

About the Role

In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Qualifications

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem-solving skill
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Willing to work night shift

Required Skills

• Proficiency in Mandarin (spoken and written) and English
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure

Preferred Skills

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Pay range and compensation package

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environments
• Opportunities to grow within the company.

Equal Opportunity Statement

We are committed to diversity and inclusivity.