Customer Service & Operations Support Associate

WONDERCG INTERACTIVE SDN. BHD.; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual leave

Medical claims

Free parking

Training and on-the-job guidance

Fun, young and energetic working env.

Career development opportunities in CS

Job summary

WonderCG is seeking a Customer Service & Operations Support Associate to assist Mandarin- and English-speaking customers and support daily operations. Training will be provided, and fresh graduates are welcome to apply.

You will handle inquiries, perform data entry, and work with Excel and internal systems to generate reports while rotating shifts including weekends and public holidays.

Qualifications

• Fluent in English, Bahasa Malaysia and Mandarin, written and spoken.
• 1 year of experience in customer service, operations support, or a related role is advantageous; fresh graduates welcome.
• Strong communication, friendly professional attitude, and detail-oriented with the ability to handle multiple tasks.

Responsibilities

• Respond to customer inquiries professionally and promptly through designated channels.
• Handle routine questions and basic troubleshooting; escalate complex issues to senior team members when necessary.
• Follow up on customer cases and ensure issues are properly recorded and communicated.
• Identify and report recurring customer issues, feedback, or operational concerns to the relevant teams.
• Perform accurate data entry and maintain up-to-date customer and operational records.
• Follow daily checklists, SOPs, and internal guidelines to support smooth daily operations.
• Use Microsoft Excel and internal systems to perform routine operational tasks and reporting. Training will be provided.
• Coordinate with internal teams when necessary to resolve customer or operational matters.
• Prepare clear handover notes and updates to ensure smooth transitions between shifts.
• Assist with other customer service and operational tasks assigned by supervisors when required.

Skills

English

Bahasa Malaysia

Mandarin

Tools

Microsoft Excel

Internal systems

Job description

Customer Service & Operations Support Associate

We are looking for a reliable, friendly, and customer-focused team member to join us as a Customer Service & Operations Support Associate.

You will support our daily operations while providing professional and responsive service to our Mandarin- and English-speaking customers.

No extensive experience? No problem. Full training will be provided. We welcome fresh graduates, school leavers, and candidates who are eager to learn and grow with the team.

Key responsibilities

• Respond to customer inquiries professionally and promptly through designated communication channels.
• Handle routine customer questions, requests, and basic troubleshooting, while escalating more complex issues to senior team members when necessary.
• Follow up on customer cases and ensure issues are properly recorded and communicated.
• Identify and report recurring customer issues, feedback, or operational concerns to the relevant teams.
• Perform accurate data entry and maintain up-to-date customer and operational records.
• Follow daily checklists, standard operating procedures (SOPs), and internal guidelines to support smooth daily operations.
• Use Microsoft Excel and internal systems to perform routine operational tasks and reporting. Training will be provided.
• Coordinate with internal teams when necessary to resolve customer or operational matters.
• Prepare clear handover notes and updates to ensure smooth transitions between shifts.
• Assist with other customer service and operational tasks assigned by supervisors when required.

About you

• Proficiency in English, Bahasa Malaysia, and Mandarin, both written and spoken, as the role supports Mandarin- and English-speaking customers.
• 1 year of experience in customer service, operations support, or a related role is an advantage. Fresh graduates and school leavers are welcome to apply.
• Good communication skills with a friendly, professional, and customer-focused attitude.
• Responsible, detail-oriented, and able to complete tasks accurately.
• A quick learner who is comfortable working with systems, processes, and basic Microsoft Excel.
• Able to adapt to a fast-paced and changing work environment and manage multiple tasks effectively.
• A team player who communicates well and follows guidance from supervisors.
• Willing and able to work rotational shifts, including weekends and public holidays.
• Able to start immediately or within a short notice period will be an advantage.

• Annual leave
• Medical claims
• Free parking
• Training and on-the-job guidance
• Fun, young and energetic working environment
• Career development opportunities in customer service and operations

About us

WonderCG is a dynamic company in the cyber games and digital entertainment industry. We are a young, energetic, and growing team that believes work can be both professional and fun.

If you're interested in cyber games, digital products, or technology, and enjoy working in a fast-moving and youthful environment, you'll feel right at home with us.

We value teamwork, fresh ideas, and people who are eager to learn, grow, and build their careers together with the company.