Customer Service Representative

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 45,000 - 76,000; Full time

Job summary

Elitez Pte Ltd in Petaling Jaya is hiring a customer service representative to handle inquiries by phone and email, providing timely assistance and accurate product/service information. You will record customer details, follow procedures, and maintain service standards.

The role operates in a 24/7 rotating shift environment; fresh graduates or candidates with customer service experience are encouraged to apply.

Qualifications

• Bilingual proficiency in Bahasa Malaysia and English (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Fresh graduates welcome to apply or candidates with customer service experience may be considered.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide professional and timely assistance to customers.
• Resolve customer issues and complaints effectively.
• Provide accurate information on products and services.
• Record and update customer information in the system.
• Follow company procedures and service standards.
• Work on a 24/7 rotating shift, including night shifts when required.

Skills

Bahasa Malaysia

English

Job description

Handle customer enquiries via phone and email.

Provide professional and timely assistance to customers.

Resolve customer issues and complaints effectively.

Provide accurate information on products and services.

Record and update customer information in the system.

Follow company procedures and service standards.

Work on a 24/7 rotating shift, including night shifts when required.

Key Requirements

Proficient in Bahasa Malaysia and English, both written and spoken.

Good communication and interpersonal skills.

Customer-oriented with a positive attitude.

Able to handle customer enquiries and complaints professionally.

Comfortable working in a 24/7 rotating shift environment.

Fresh graduates and candidates with customer service experience are welcome to apply.