[E-Commerce] Customer Service Representative - October Intake

Private Advertiser; Shah Alam; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Permanent employment

Comprehensive paid training

KPI-based incentive scheme

Corporate discounts

Generous annual leave

EPF and SOCSO contributions

Medical, health, and life insurance

Dental and optical claim allowances

Integrated link bridge to LRT/KTM Subi

Job summary

Private Advertiser in Malaysia is hiring a Customer Service Representative for the October intake to handle inbound and outbound customer interactions across channels such as Live Chat. You will deliver professional, accurate, and high-quality service to ensure an exceptional customer experience.

You'll build relationships with internal and external stakeholders, perform accurate data entry, and meet individual and departmental targets.

Qualifications

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive and service-oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service or airline-related contact centre experience is an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Manage inbound and outbound customer interactions across various channels such as Live Chat.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

Multitasking

Problem solving

Customer-focused

Empathy

Adaptability

Education

SPM or higher

Job description

[E-Commerce] Customer Service Representative - October Intake

What You’ll Be Doing

Manage inbound and outbound customer interactions across various communication channels such as Live Chat.

Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.

Build and maintain strong working relationships with internal and external stakeholders.

Perform data entry tasks with a high degree of accuracy and efficiency.

Consistently meet individual and departmental performance targets.

Undertake any additional tasks or responsibilities as assigned by company leadership.

What We’re Looking For

Minimum qualification: SPM or higher.

Strong command of English (written and spoken).

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on a 24-hour rotational shift, including weekends and public holidays.

At least 1 year of customer service or airline-related contact centre experience is an added advantage.

Fresh graduates are encouraged to apply.

What We Offer

Permanent employment with clear career development opportunities.

Comprehensive paid training program for all new employees.

Attractive KPI-based incentive scheme.

Exclusive corporate discounts and employee deals.

Generous annual leave entitlement.

EPF and SOCSO contributions provided.

Medical, health, and life insurance coverage.

Dental and optical claim allowances.

Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.