Customer Service Representative Social Media – Mandarin Speaking

TP; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Job summary

TP is seeking a Customer Service Representative in Johor Bahru, Malaysia. The role focuses on assisting customers through phone, email and chat, delivering accurate product and pricing information, and ensuring a positive experience.

You will coordinate with internal teams to resolve concerns and maintain data accuracy across platforms. The ideal candidate is a fresh graduate or has customer service exposure, fluent in Mandarin (C1) with a basic English (B1) level, and possesses excellent

Qualifications

• Open to fresh graduates.
• Mandarin fluency at C1 level.
• Basic English at B1 level.
• Excellent verbal, written and interpersonal communication skills.
• Willing to work onsite in Johor and participate in rotating shifts.

Responsibilities

• Handle customer enquiries via phone, email and chat.
• Provide accurate information on products, pricing and availability.
• Understand customer needs and offer appropriate solutions.
• Coordinate with internal teams to resolve issues.
• Perform data entry and update customer information across platforms.
• Maintain high standards of customer service and professionalism.
• Follow company procedures and service guidelines.

Skills

Mandarin (C1)

English (B1)

Excellent communication

Multitasking

Data entry

Job description

We are looking for a customer-focused and proactive individual who enjoys communicating with people and solving customer concerns. You will play an important role in delivering a positive customer experience and building strong customer relationships.

About the Role

As a Customer Service Representative, you will be responsible for assisting customers with their enquiries, providing accurate information, and ensuring their needs are addressed professionally and efficiently.

Key Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate and knowledgeable responses to enquiries related to products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve customer enquiries and meet customer needs.
• Perform accurate data entry and update customer information across various platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Requirements

• Open to fresh graduates; relevant customer service experience is an advantage.
• Fluent in Mandarin (C1 level).
• Basic English (B1 level).
• Excellent verbal, written, interpersonal, and communication skills.
• Good telephone etiquette and customer service skills.
• Ability to multitask, organize, and prioritize tasks effectively.
• Detail-oriented with good problem-solving skills.
• Willing to work onsite in Johor.
• Willing to work according to the assigned working schedule, including rotational shifts where required.