Customer Experience Representative

SLS Bearings (Malaysia) Sdn Bhd; Johor Bahru; Presencial; MYR 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Working hours: 8:30am–5:30pm

Full-time position

Career growth & development

Training provided

Annual Leave

Nice Working Environment

Resumo da oferta

SLS Bearings (Malaysia) Sdn Bhd is seeking a Customer Service Assistant to provide excellent service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The role collaborates with sales, marketing, and technical teams to ensure customer satisfaction and adherence to company policies.

The position offers a full-time role with standard working hours and opportunities for growth within a young and energetic team.

Qualificações

• Excellent communication skills
• Strong problem-solving abilities
• Customer-centric approach

Responsabilidades

• Interact with customers via phone, email, and social channels and provide prompt, professional assistance.
• Respond to inquiries, concerns, and complaints in a timely and courteous manner.
• Identify customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases when necessary.
• Stay updated on product knowledge and company updates to better assist customers.
• Collaborate with internal teams (sales, marketing, technical support) to address queries.
• Check and prepare customer DO and Invoices & arrange for delivery.
• Work across multiple locations: PJ, Melaka, Tampoi, Ipoh.

Descrição da oferta de emprego

Customer Service

We are for a young and energetic

We are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice & arrange for delivery
• Multiple working location:
• PJ
• Melaka
• Tampoi
• Ipoh

Benefits

• Working hours : 8.30am-5.30pm, (Mon - Fri)
• EFP/Sosco
• Work life balance & Nice Working Environment
• Young and Passionate Team
• Full time position available
• Outstanding career growth & Development opportunities
• Training and guidance on job training will be provided
• Annual Leave