Customer Service Representative

DryBox MY Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

Employee discounts on store merchandis

Overseas travel opportunities

Job summary

DryBox MY Sdn. Bhd. is seeking a customer service representative in Kuala Lumpur to handle inquiries via phone, email, and chat. You will resolve issues, provide accurate product information, and process orders with a customer-first approach.

The role requires at least 2 years of customer service experience and fluency in Mandarin, English, and Malay. You may work varied shifts and have opportunities for personal growth and overseas travel.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Mandarin, English and Malay for client interaction.
• Willingness to work varying shifts including evenings, weekends and holidays.
• Openness to overseas travel opportunities and a supportive culture.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Process orders, warranty, returns, and exchanges accurately.
• Identify and elevate issues to the appropriate team when necessary.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• Provide feedback to management to improve customer service processes and products.

Skills

Mandarin

English

Malay

Problem solving

Job description

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and have the ability to handle a variety of customer inquiries with professionalism and efficiency.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer issues and complaints with empathy and efficiency.

Provide accurate information about products, services, and company policies.

Process orders, warranty, returns, and exchanges accurately.

Identify and elevate issues to the appropriate team when necessary.

Stay up-to-date with product knowledge, company policies, and industry trends.

Provide feedback to management to improve customer service processes and products.

Other duties and job functions may be assigned to the Employee from time to time by the Company.

Qualifications:

Minimum 2 years of customer service experience.

Able to communicate and speak in Mandarin, English, and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong problem-solving abilities.

Ability to work independently with positive attitude.

Flexibility to work various shifts, including evenings, weekends, and holidays, if required.

A supportive and creative work culture, with overseas travel opportunities.

Opportunities for personal and professional growth.

Employee discounts on store merchandise.