Customer Service Representative - Mandarin (Salary up to 5K+) BFSI Project

Teleperformance Malaysia Sdn Bhd; Selangor; Sur place; MYR 51 000 - 61 000; Plein temps

Résumé du poste

Teleperformance Malaysia Sdn Bhd is seeking a Customer Service Representative - Mandarin for its BFSI project in Selangor. The role requires handling calls, chats, and emails with Mandarin and English proficiency, and working 24/7 on-site at Kelana Center Point.

You will resolve inquiries, document interactions in the system, and contribute to process improvements while collaborating with cross-functional teams. The position supports growth within a global leader in digital business services.

Qualifications

• Mandarin and English proficiency is required.
• Working in BFSI industry is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Experience in a BPO / contact centre environment is an advantage.
• Comfortable handling calls, live chats, and emails.
• Able to work 24/7 rotational shifts, including weekends and public holidays.
• Willing to work onsite at Kelana Center Point, Selangor.
• Able to commence work on 28th October 2026.

Responsabilités

• Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
• Analyze customer issues, communicate clearly, and provide accurate solutions or escalate complex cases.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions and case details in the support system for future reference.
• Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.
• Collaborate with team members and relevant departments to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Connaissances

Mandarin language

English language

Description du poste

Customer Service Representative - Mandarin (Salary up to 5K++) BFSI Project

Project: Digital Payment Services Provider

Job Responsibilities

Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.

Respond to customer inquiries, resolve issues, and provide accurate and detailed information about products and services.

Manage assigned shift responsibilities effectively to maintain consistent and reliable customer service operations.

Analyze customer issues, communicate clearly, and provide accurate solutions or elevate complex cases to the appropriate department.

Build strong customer relationships to enhance customer satisfaction and loyalty.

Accurately document all customer interactions and case details in the support system for future reference.

Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.

Collaborate with team members and relevant departments to ensure seamless service delivery.

Participate in team meetings, training sessions, and performance evaluations.

Requirements

Mandarin and English proficiency is required.

Working in BFSI industry is required.

Strong verbal and written communication skills.

Customer service experience is preferred.

Experience in a BPO / contact centre environment is an advantage.

Comfortable handling calls, live chats, and emails.

Strong problem-solving and customer-handling skills.

Able to work 24/7 rotational shifts, including weekends and public holidays.

Willing to work onsite at Kelana Center Point, Selangor.

Able to commence work on 28th October 2026.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

Your application will include the following questions:

• Have you worked in a call centre before?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Do you have experience working in a business banking environment?
• How much notice are you required to give your current employer?

What can I earn as a Customer Service Representative