Customer Service Representative - Mandarin Speaking (Fintech)- Normal Working Hour Base In Malaysia

TP; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

TP in Kuala Lumpur is hiring for a customer service role in a dynamic global BPO environment. You will handle inquiries via multiple channels and provide accurate, professional assistance to customers.

The position requires Mandarin (C1) and English (B1) proficiency, with a preference for individuals with BPO experience and stable employment history. Work hours are Monday to Friday, 9:00 AM–6:00 PM, and the salary is up to RM4,500/month.

Qualifications

• Mandarin proficiency at C1 level for communicating with Mandarin-speaking customers.
• English proficiency at B1 level for understanding and communicating in English.
• SPM qualification or above required.

Responsibilities

• Handle customer enquiries via phone, email, or other channels.
• Provide accurate information and professional assistance.
• Resolve issues and complaints efficiently and professionally.
• Follow up on requests and ensure timely resolution.
• Maintain records of customer interactions and cases.
• Escalate complex issues to the relevant team.
• Follow company policies, procedures and service standards.
• Work with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Skills

Mandarin proficiency

English proficiency

Customer service

Problem-solving

Communication

Interpersonal skills

Fast-paced environment

Education

SPM qualification or above

Job description

Competitive salary up to RM4,500/month

Opportunity to build your career in a global BPO environment

Qualifications

Job Requirements

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Responsibilities

Key Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.