Customer Service Representative - Mandarin - Johor

Teleperformance; Iskandar Puteri; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Diverse environment

Growth opportunities

Annual Leave

Medical leave

EPF

SOCSO

EIS

Training provided

Allowance provided

Medical insurance

5 working days

Job summary

Jora Malaysia is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to join our team in Johor. You will respond to inquiries via email, live chat and phone, delivering friendly service and accurate information. Fresh graduates welcomed.

Proficiency in Mandarin and English is required. You will handle multiple tasks, stay composed under pressure, and work on rotational shifts including weekends and public holidays. Based in Johor or willing to relocate.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Fresh graduates welcome to apply.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to relevant teams when necessary.
• Work with team members and supervisors to meet performance targets and SLAs.
• Maintain a positive, customer-first attitude at all times.

Skills

Mandarin proficiency

English proficiency

Customer service

Communication

Problem-solving

Multitasking

Work under pressure

Willing to relocate

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Proficiency in Mandarin(spoken and written) andEnglish.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem-solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Based in Johor or willing to relocate.

Requirement

• Proficiency in Mandarin(spoken and written) andEnglish.

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

• Strong communication and problem-solving skills.

• Ability to handle multiple tasks and work under pressure.

• Flexibility to work on rotational shifts, including weekends and public holidays.

• Based in Johor or willing to relocate.

Responsibility

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.

• Provide accurate information, solutions, and assistance to customers.

• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.

• Document customer interactions and update records in the system.

• Escalate complex issues to the relevant teams when necessary.

• Work closely with team members and supervisors to achieve performance targets and service level agreements.

• Maintain a positive and customer-first attitude at all times.

Benefits

• What We Offer
• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Allowance Provided
• Medical Insurance
• 5 Working Days

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