Customer Service

Radii Global; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is looking for a Customer Service Representative fluent in Bahasa Malaysia and English to provide excellent support across phone, email, chat, and other channels.

You will handle inquiries, resolve issues, log interactions in CRM, and coordinate with internal teams to ensure fast, accurate solutions while meeting KPIs.

Fresh graduates are welcome; 1–2 years of related experience preferred, but strong communicators with a great attitude will be considered.

Qualifications

• Fluent in Bahasa Malaysia and English for multi-channel communication.
• Strong verbal and written communication skills.
• Customer-oriented with good problem-solving abilities.

Responsibilities

• Handle customer inquiries via phone, email, chat, and other channels.
• Provide professional and timely assistance, resolving issues or escalating as needed.
• Maintain accurate records of interactions in CRM and update systems.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time and satisfaction.

Skills

Bahasa Malaysia

English

Tools

CRM systems

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Customer Service Representative who is fluent in Bahasa Malaysia and English to provide excellent customer support and ensure a positive customer experience. The successful candidate will handle customer inquiries, resolve issues, and provide accurate information through various communication channels.

Key responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or elevate when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

About you

• Fluent in Bahasa Malaysia with good English communication skills.
• 1-2 years of customer service, contact center, BPO, or related experience is preferred.
• Fresh graduates with strong communication skills may also be considered.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• Able to work independently and as part of a team.