Customer Service Representative – Mandarin – Johor (Remote)

Freelancing; Johor; Remote; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Job summary

Freelancing is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) in Johor. As a representative, you'll be the first point of contact for queries, providing exceptional service via email, chat, and call. Key qualifications include proficiency in Mandarin and English, strong communication skills, and the ability to work under pressure. The role provides a competitive salary, paid training, and career development opportunities. Flexibility for rotational shifts is required.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage, but fresh graduates are welcome.
• Strong communication and problem-solving skills are essential.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and assistance to customers.
• Resolve concerns while maintaining empathy and professionalism.
• Document customer interactions and update records.
• Escalate complex issues to relevant teams when necessary.
• Work closely with team members to achieve performance targets.

Skills

Proficiency in Mandarin (spoken and written)

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem‑solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Based in Johor or willing to relocate.

What We Offer

Competitive salary and benefits package.

Paid training and career development opportunities.

A supportive and diverse work environment.

Opportunities to grow within the company.

Responsibilities

Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.

Provide accurate information, solutions, and assistance to customers.

Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.

Document customer interactions and update records in the system.

Escalate complex issues to the relevant teams when necessary.

Work closely with team members and supervisors to achieve performance targets and service level agreements.

Maintain a positive and customer‑first attitude at all times.