Travel Customer Service Representative

TalentConsult; Putrajaya; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is hiring a Mandarin Customer Service Executive in Cyberjaya. You will handle customer inquiries via calls, emails, and live chat, ensuring smooth hotel bookings, reschedules, and cancellations with a calm and empathetic approach.

The role requires fluent English and Mandarin, a minimum SPM qualification, and at least 1 year in a call center. Training will be provided; benefits include annual leave, medical coverage, EPF, and more.

Qualifications

• Bilingual communication required in English and Mandarin.
• Experience in call center setting preferred.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Support hotel bookings, rescheduling, cancellations.
• Assist with delays, cancellations, refunds, and enquiries.
• Deliver professional, calm, and empathetic customer service.
• Record, track, and resolve cases accurately.
• Adhere to workflows, system procedures, and SLA requirements.

Skills

English

Mandarin

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Taiwan across calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Job Requirements

• Strong verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

• Minimum SPM qualification or above

• Training will be provided, minimum 1year experience in call center!

• Customer-focused mindset with the ability to remain calm and professional under pressure

• High level of accuracy and strong attention to detail

Location: Cyberjaya

Working Hours: 5 days per week | 9 hours per day (Shift between 7am - 2am)

Responsibility

• Handle customer enquiries and service requests via phone, email, and live chat

• Support hotel bookings, reschedule, cancellations and so on

• Assist with delays, cancellations, refunds, and enquiries

• Deliver professional, calm, and empathetic customer service

• Record, track, and resolve cases accurately

• Adhere to workflows, system procedures, and SLA requirements

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days