Bilingual Customer Support (English & Bahasa Melayu)

Teleperformance Malaysia Sdn Bhd; Kuala Kedah; On-site; MYR 24,000 - 36,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang Island is seeking a Customer Service Representative fluent in English and Bahasa Melayu to deliver professional support across phone, email and chat channels.

Fresh graduates are welcome, with SPM or Diploma and above; strong communication, problem solving, and the ability to thrive in a fast-paced environment are expected. The role requires on-site work and rotating shifts, including weekends and public holidays when necessary.

Qualifications

• SPM or Diploma and above.
• Fluent in English and Bahasa Melayu with strong communication.
• Fresh graduates are welcome; customer service experience is a plus.
• Good problem-solving and interpersonal skills.
• Able to work in a fast-paced environment.
• Willing to work on-site in Penang Island and rotate shifts.

Responsibilities

• Handle customer enquiries and provide support via phone, email, and chat.
• Assist customers with questions, requests, complaints, and service-related issues.
• Provide accurate information and effective solutions to resolve customer concerns.
• Maintain a professional and positive attitude when interacting with customers.
• Ensure customer enquiries are handled within the required service standards and timelines.
• Escalate complex issues to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow-up actions.
• Work closely with team members to achieve customer satisfaction and operational targets.

Skills

Fluent English

Fluent Bahasa Melayu

Communication skills

Problem solving

Education

SPM or Diploma and above

Job description

Teleperformance Malaysia Sdn Bhd in Penang Island is seeking a Customer Service Representative fluent in English and Bahasa Melayu to deliver professional support across phone, email and chat channels.

Fresh graduates are welcome, with SPM or Diploma and above; strong communication, problem solving, and the ability to thrive in a fast-paced environment are expected. The role requires on-site work and rotating shifts, including weekends and public holidays when necessary.