Customer Service Representative

Goodwill Square (Malaysia) Sdn. Bhd.; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS contributions

Paid annual leave

Paid medical leave

Public-holiday pay entitlement

Overtime pay

Double pay on holidays

Job summary

Goodwill Square (Malaysia) Sdn. Bhd. invites fresh graduates to apply for an entry-level Customer Service Executive role.

The position focuses on handling inbound calls, providing accurate information, and resolving queries with a customer-centric approach. No prior experience is required, and training will be provided to develop communication and problem-solving skills across English and Bahasa Malaysia. The role supports a large energy utility client and offers structured guidance, with 24/7

Qualifications

• Fresh graduates are encouraged to apply.
• No prior working experience required.
• Able to communicate effectively in English and Bahasa Malaysia.
• Friendly, patient and comfortable communicating with different customers.
• Customer-oriented with a positive and responsible attitude.
• Basic computer skills and willingness to learn new systems.
• Able to work on 24/7 rotating shifts.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Assist customers with enquiries, service requests and account-related matters.
• Provide clear and accurate information based on established guidelines.
• Resolve customer concerns and escape complex cases when necessary.
• Update customer details and interaction records accurately.
• Meet service, productivity and quality standards.
• Deliver a helpful and positive experience during every interaction.

Skills

Communication

Customer service

Problem-solving

Basic computer skills

English & BM proficiency

Education

Diploma graduate

Job description

Fresh Graduates Are Encouraged to Apply — Training Provided

Are you a Diploma graduate looking to begin your career with a stable and professional organisation?

We are hiring Customer Service Executives to support a large energy utility organisation. This is an excellent entry-level opportunity to build valuable experience in customer service, communication and problem-solving.

No previous customer service or contact-centre experience is required. Fresh graduates and candidates looking to start a new career are strongly encouraged to apply. Training and guidance will be provided.

What You Will Do

Handle inbound customer calls professionally and courteously

Assist customers with enquiries, service requests and account-related matters

Provide clear and accurate information based on established guidelines

Resolve customer concerns and escape complex cases when necessary

Update customer details and interaction records accurately

Meet service, productivity and quality standards

Deliver a helpful and positive experience during every interaction

Who We Are Looking For

Fresh graduates are strongly encouraged to apply

No prior working experience required

Able to communicate effectively in English and Bahasa Malaysia

Friendly, patient and comfortable communicating with different customers

Customer-oriented with a positive and responsible attitude

Basic computer skills and willingness to learn new systems

Able to work on 24/7 rotating shifts

Customer service or contact-centre experience is an advantage, but not compulsory

Why Start Your Career With Us?

Structured training and on-the-job guidance

Opportunity to gain experience supporting a large organisation

Develop valuable communication, customer service and problem-solving skills

Supportive team environment

Career-development and growth opportunities

Overtime opportunities available

Employee Benefits

EPF, SOCSO and EIS contributions

Paid annual leave

Paid medical leave

Public-holiday pay entitlement

Double pay for work performed on public holidays, subject to applicable terms

Overtime payment, where applicable