Customer Service Executive (Inbound) – Fresh Graduates Welcome!

AIA Malaysia; Kuala Lumpur; On-site; MYR 32,000 - 35,000; Full time

Benefits offered by this job

2 months bonus on completion

Public holidays off

Structured onboarding & mentorship

No night/weekend shifts

Job summary

AIA Malaysia in Kuala Lumpur is hiring Customer Service Executives (Inbound) to start fresh graduates. This role focuses on inbound calls, no sales, and no night shifts, with a structured onboarding and mentoring program.

You will handle inquiries, record interactions in CRM, and ensure policy compliance as part of a supportive team that values learning and career growth, with a monthly salary of RM2,800 and a 2-month completion bonus.

Qualifications

• Strong communication and problem-solving skills.
• Bachelor’s degree holders from any field.
• Fresh graduates encouraged to apply.

Responsibilities

• Handle inbound customer calls professionally.
• Listen actively and resolve customer inquiries.
• Record interactions accurately in CRM.
• Ensure compliance with service standards and policies.

Skills

Communication skills

Problem-solving

Fresh graduates welcome

Willingness to learn

Education

Bachelor’s degree

Job description

Just graduated and looking for a meaningful first step?

We’re hiring Customer Service Executives (Inbound) - no experience needed!

• 2-month bonus upon 1-year completion with minimum performance rating
• Inbound calls only - no sales, no telemarketing
• Normal office hours - no night or weekend shifts
• Public holidays off - enjoy your time off
• Supportive team culture - structured onboarding & mentorship
• Continuous learning - grow your skills and career
• Attractive salary + completion bonus - RM2,800/month + 2 months' bonus

Who We’re Looking For

• Fresh graduates are highly encouraged to apply
• Bachelor’s degree holders from any field (Graduated in 2024/2025 or with <2 years experience)
• Strong communication and problem-solving skills
• Open to learning and excited to build people skills in a customer-facing role

What You’ll Do

• Handle inbound customer calls professionally
• Listen actively and resolve customer inquiries
• Record interactions accurately in CRM
• Ensure compliance with service standards and policies

Why Our Call Centre Is Different

We focus on quality service, not sales. You’ll gain real-world exposure to the financial services industry, including customer experience, banking operations, and service excellence. This is a launchpad for your career, with structured onboarding, mentorship, and transferable skills for future growth.