Customer Service Executive (SPM Fresh Graduate are welcomed)

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

KPI Incentive

OT Pay

Medical - outpatient Benefits

Group hospitalisation upon confirming

Job summary

OneWorks Sendirian Berhad is seeking a Customer Service Executive to greet customers and resolve queries from a base in Kuchai Lama, Kuala Lumpur. Fresh graduates are welcomed to apply and will learn to diagnose issues while delivering friendly, professional support.

Strong English and Bahasa Malaysia skills are required; Mandarin is a bonus. The role involves rotating shifts including nights, weekends and public holidays, with KPI incentives, OT pay, medical outpatient benefits and group

Qualifications

• Strong customer service orientation with solid technical support capabilities.
• Skilled in diagnosing customer needs and resolving technical challenges effectively.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Sharp analytical and problem-solving skills with a keen attention to detail.
• Ability to perform well under pressure in a fast-paced, dynamic environment.

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service

Technical support

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Education

SPM / Secondary School / O Level

Job description

Customer Service Executive (SPM Fresh Graduate are welcomed)

Be the first point of contact for customers and make sure every interaction is a positive one.

Listen to customers, understand their needs, and help them solve their problems.

Handle customer issues quickly and professionally to keep them happy.

Qualifications

Strong customer service orientation with solid technical support capabilities.

Skilled in diagnosing customer needs and resolving technical challenges effectively.

Excellent verbal and written communication skills with strong interpersonal abilities.

Sharp analytical and problem-solving skills with a keen attention to detail.

Ability to perform well under pressure in a fast-paced, dynamic environment.

Requirements

Minimum SPM / Secondary School / "O" Level or equivalent.

Proficient in English and Bahasa Malaysia; Mandarin proficiency is a bonus advantage

Fresh graduates are strongly encouraged to apply

Willing to work inKuchai Lama, Kuala Lumpur.

Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Open to rotational shift arrangements (including night shifts, weekends and public holidays).

• KPI Incentive
• OT Pay
• Medical - outpatient Benefits
• Group hospitalisation upon confirmation (Confirmation period 3 months)